Cooee canvas - issues with fulfilment of orders

Anybody else received this email from @cooeecanvas after buying from this deal https://www.ozbargain.com.au/node/570094
Would be good to know what’s going on as I have not received my order and there is no explanation as to what’s going on in their email.. very disappointing, and concerning because there is no phone number on the website which makes the whole thing quite sketchy

Important Information about your recent order with Cooee Canvas

Dear Customers,

Thank you very much for ordering from us and participating in recent promotions.

Unfortunately, an error with our processing system has been identified which may have affected the fulfilment of a small number of orders. Due to the nature of the issue, it may take us some time to identify affected orders.

If you have any problems please don't hesitate to get in touch and we will do our best to sort it out.

We will also be posting regular updates on social media please follow us to see the promotions

https://facebook.com/cooeecanvas
https://www.instagram.com/cooeecanvas/

Kind regards,
Cooee Canvas

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Comments

  • +3

    You should also note the post is less than a week old, and that it was their 'Launch special of our canvas bags'. The company logo shows est 2020 so seems like they're just getting into it. I'd give them a bit longer before you start throwing around "the whole thing quite sketchy".

    If you're looking out for a new purchase I get the want to make a post like this, and nothing wrong with making the post, but maybe the question you want it 'has anyone received their bags yet? The post listed express shipping, I haven't received mine'

    Anyways, the OzB post was done by an affiliated account - try shooting them a message. Best of luck, hope they get it sorted and you receive it soon.

  • Hey, sorry for the confusion. The issue was to do with customers that ordered multiple items as well as adding additional bags, on our end the additional bags were not shown as multiples on our fulfillment system therefore some of these orders would have been short a bag depending on their initial order quantity..

    In any case please email us if you face any issues and we are more than happy to help.

    -Cooee Canvas

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