Hi,
Just tried placing a pre-order for the S20 FE on Samsung Edu store 30min ago and got charged on the credit card, but no order raised within Samsung system. Called the 1300 362 603 number and was advise it's been a common issue today for them. The rep told me to raise a dispute with my bank and best not put in another order until things are fixed.
Just wondering if anyone having the same issue?
nope
They tell you to dispute with your bank, while also failing to tell you that if you chargeback Samsung blocks you from buying through the portal or online when you do so.
Ouch !!! Heavy handed
PSA? So Union Shopper? How do I get in on this? Ive got the Good Guys, but had no idea about Samsung
Just got an email from Samsung:
Dear,
Due to an unforeseen system issue, customers who have placed orders on Samsung’s Online Store from 11PM AEST 30/09/2020 to 3:30PM AEST 01/10/2020, may not have been presented with an order confirmation screen or received an order confirmation email confirming that their order was successfully placed.
Please rest assured that if you placed a valid order but did not receive confirmation of your order, Samsung is likely to have received your order, and we request that you refrain from placing duplicate orders at this time.
We are working hard to fix this issue on an urgent basis. You should receive your confirmation email once the orders are fixed.
If you have already placed a duplicate order and the order has not yet shipped, we will endeavour to refund any duplicate amounts paid to the form of payment used in your duplicate order within 48-72 hours.
If you have already placed a duplicate order and the order has already shipped, please contact 1300 362 603 to arrange for your item to be returned to Samsung Electronics Australia and your payment refunded.
Please contact 1300 362 603 or [email protected] if you have any queries.
We sincerely regret any inconvenience caused and thank you for choosing Samsung Electronics Australia.
Kind regards,
Online Store
Samsung Electronics Australia
1300 362 603 option 4
3 Murray Rose Avenue Sydney Olympic Park NSW 2127 Australia
Web: www.samsung.com.au
Email: [email protected]
I bought something a couple of weeks ago and it did the same thing…..showed up a good 5 minutes later on their website and for the email to come through
did you use a voucher to buy the handset?