I finally got ADSL recently - woo hoo
I had dial-up, ISDN, then back to dial-up, then along came the ABG days of satellite, and I have been on satellite ever since; even thou I moved to a bush property that had an exchange down the bottom of the hill; fed by 6 strands of fibre when I moved in on April 16 1998. But then the NBN was announced, and I was fvcked, I was all dressed up with no place to go :(
I moved to Tassie 2 years ago and I was told I could get NBN in the house I bought, unseen; but I got here & the nbn was skyMuster - boo. I am sick of satellite. I have tried to get ADSL. iiNET said I could get ADSL, they were useless in the 2 months I was with them in early 2019.
But recently I talked to the General Manager of Telstra Tasmania at the opening of the new mobile tower in our town. He said leave it to me and I will get you ADSL. I said 2+, I want none of that slow stuff, he said again, 'leave it to me'. Famous last words!
I did all the signing up stuff late August and had a connection date of September 1. I checked how things were going on the Telstra site on the Saturday the 29th, and low and behold, I found my application was cancelled! Leave it to me he said. I feel like he can do with his balls removed right now. I could not do anything as it was Saturday, deep breath for me, small snips for him!
So come Monday, I was polite and I signed up again; I got a new date of the 7th
Come Monday the 7th, no-one turned up - insert your own words; I am old, very old; been on a pension for a very long time. BTW, I used to be a motor mechanic and a timber mill worker and the last half of my life was in the bush. So you can guess the sort of language that comes out of my mouth; everyone that knows me has given up on telling me to tone it down, I just turn it up, stuff 'em, no one tells me how to talk. The English teachers had their chance, but they didn't want to teach me, it is the systems fault!
I got another date, the 11th, this is wearing thin this bullshit. I go to leave for my doctors appointment early on the 10th and who rocks up. None other than the local, Helstra arsehole. This is the 3rd time he is meant to connect me. The 1st time he never bother to turn up at all. The 2nd time I saw him in the town over the hill where he said he was just going into the store to buy something and then he was coming over to my place no mater what; he never came over at all. So this is the 3rd time and he has this bad fvcking attitude right from the start, I didn't know weather he was coming over to his van over over to me and give me a thump through my open window; he was a nasty piece of shit. I just took a picture of him and sent it to the General Manager, and he has done nothing about it! I am in my 60's on a disability pension for the last 2 decades. I could not stay around as I had to go to the doctors. An hour later, I get an SMS to say the job was done - woo hoo. or so I thought
I get home and do a speed test 6.6Mb/s down & 250kb/s up WTF! I mean WTF! ADSL2+ I ring up and they put me in the on the phone. I am sure old people have super vision eyes as they get older, useless Helstra a tip for, find someone over 40 to read a mobile from a distance, they can't, it is because their eyes is stuffed like ours, just wait until you hit 40, you will go through the same thing
I was on the new for hours trying solve this problem, I told you it was shaped or something like that. You even took 3 hours to transfer me to a level 3 tech because I had morons keep asking me questions, what is the dial-tone like. Hey Helstra, what happens if I didn't have a T1000C? I will let you work it out what it is, you work in the industry.
BTW, I got a call Monday morning to say they found the fault - woo hoo.
I was signed up to ADSL1 instead of ADSL2+ - boo hoo
The tech put me over to the sales lady who gave me a case number and she said it would be fixed the next day
The next day comes, I get a tech come down for a visit to see what the problem is - WTF! The problem is someone lost their balls or it their chin, I get the 2 confused; or is it both
I checked the speed after they put me onto ADSL2+ 13 down and 1 up maybe I should tell you I live 1100 metres from the exchange
I gave the tech a present for making the trip and I said while he is here, could he check out the line while he is here as it was logged a fault last week (I forgot all about it until then)
The tech did find a crook join and he would come back another day as It was getting late to fix the problem permanently
I'll check the download again now 11.6Mb/s and down of 853kb/s I should also point out that I build and fix computers
How is this from the General Manager, "looking at Crowd support it says TELSTRA's ADSL plans provide download speeds of up to a maximum of 8 Mbps, while our ADSL2+ plans provide download speeds of up to a maximum of 20Mbps, however your actual speed will be lower because of many factors that affect broadband performance." Did I mention I was only 1100 metres from a fairly new microwave exchange? And the town I am in has 150 people and Helstra denied me ADSL the last two years is because they checked up in their ivory tower and it says I have no ports open here. I even bribed a king lad to check for ports in the exchange and report back to me and he said there were open ports, but it was not good enough for the fat fvcks in the ivory towers . Early this year it showed open ports on their website, but it was not enough for the fat fvcks in the ivory tower! I was talking to the Jenny, the Post Office lady who says her ADSL is better now that a lot of people left ADSL & joined NBN in the 2 towns next door; but what is your download speed Jenny? Fvcked if I know and I don't know how to check it! I ask this lady who was waiting in line at the post office, if you can call it a line. She said she has ADSL and it is all over the place but when it it good, it is 30 down; she is near the town centre, 2200 metres from the exchange and she gets 30 down - snap. I asked the bloke that holds down the fort at the local internet cafe. What is your ADSL download speed? I don't have it and I don't know anyone who does have it. I pay $90 per month for 13 down and one up and the General Manager reckons I should be happy with that because I am 1100 metres away from a fairly new microwave exchange (it can't be that slow if all this fibre optic comes off it), I say give me what I pay for you overpriced, outsourced piece of …
Why are your post always so long. ;) I thought my NBN HFC was bad. Don't ever trust anyone that says trust me or leave it to me. You should know that by now if you are that wise.
You aren't friends with Chris by the way. https://www.ozbargain.com.au/node/559798