Refunds through AliExpress, does anyone have any experience with it?

Butt Scratcher on 16/09/2020 - 20:33

Admittingly, I am pretty clueless when it comes to aliexpress. I occasionally buy random cheap junk here and there, without any issues.

Recently, I've purchased a phone case and the seller is missing parts of it. I only noticed this message about 2 weeks after I've purchased it, but I've let the seller know that I want a refund.

For some reason the seller marked the order as sent, then cancelled shipping shortly after. The seller is now asking for my Paypal to refund the money to me, even though I did not pay through Paypal, but rather through my debit card.

Atm, I don't see anything wrong with it. The seller probably wants to avoid some fees from aliexpress or something. Unless I'm missing something.

Does anyone have any input on this?

Thanks in advanced

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Comments

  • c64 on 16/09/2020 - 20:40
    +5

    any time i've got refunds they come back via aliexpress to my card. takes a few days though

    • team teri on 16/09/2020 - 20:42
      +1

      Yes, same here. Didn't think Aliexpress even accepts PayPal. Either your seller is clueless or trying to screw with you.

      Insist on a refund within Aliexpress and if the seller doesn't do it, raise a case with Aliexpress.

  • Chirse on 16/09/2020 - 21:00

    Honestly, money is money, as long as you get it back it shouldn't worry you.

  • Hellcrusher3304 on 16/09/2020 - 21:59
    +1

    Just raise ticket to Aliexpress, I find that sellers don't really reply. My refund took around 1 week.

  • crentist on 16/09/2020 - 22:44
    +2

    seller is probably trying to skirt the aliexpress buyer protection thing and keep up their rating. as long as you get the money, fine, but keep a close eye on the deadline for an aliexpress dispute. if you dont have the money by then, tough luck.

  • chuneeperformance on 16/09/2020 - 23:00

    Placed a claim through AliExpress for a item that was not delivered. Tracking number incorrect and delivery Company wrong.

    One month went by disputing and then AliExpress closed the matter.

    No item. Had to lodge chargeback.

    • Butt Scratcher on 17/09/2020 - 11:14

      Hmmm, that's not very confidence inspiring. I would've thought getting it done through aliexpress would be the sure way to go

  • RockyRaccoon on 17/09/2020 - 12:55

    DO NOT supply the PayPal refund details. Work within the AliExpress refund system. If you go outside you can end up with nothing. Just tell them you dont have Paypal and you will only accept refund via AliExpress.

    When the dispute comes up AliExpress will see them as trying to scam the system and you will get your money back from AliExpress.

    Otherwise Paypal can do nothing and nor will AliExpress if the promised refund doesnt happen. You will lose!!

  • Butt Scratcher on 20/09/2020 - 13:15

    Thanks everyone for the input. The seller has gone quiet when I requested that it be done through the original payment method. I guess I'll have to open up a dispute

    • RockyRaccoon on 20/09/2020 - 14:08

      Yea to be expected, scam not working so they like all just hangup….

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