GearBest Won't Ship My Order after 3 Weeks since Payment

Liamreal2 on 12/09/2020 - 16:42
Last edited 15/09/2020 - 20:45

Tried contacting them multiple times but nothing happens. Any suggestion would be much appreciated.
Cheers.

Update 15 Sep 2020:

Here's what they said - asking me for another 10USD before they can ship the order.

Dear customer, I am sorry that we have missed your message. As you can see, the supplier of this product has increased the price, but it is our mistake, so we are willing to ship it to you, but the logistics feedback that these 4 products need to be shipped to Australia requires a tax of 10 US dollars, are you willing to pay ?

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Comments

  • bobbified on 12/09/2020 - 16:56

    Has your estimated delivery date past yet?

  • djkelly69 on 12/09/2020 - 17:00
    +2

    Won't or haven't??

    • iamreal2 on 14/09/2020 - 21:51

      I have sent multiple messages to them asking about when the order will be shipped without a reply. So I think it's won't.

  • bloom on 12/09/2020 - 17:10

    You real?

    • iamreal2 on 14/09/2020 - 21:51

      Yes, just like you are.

  • Store Repgearbest @ GearBest on 12/09/2020 - 18:16
    +5

    Hi，I'm really sorry for the inconvenience caused. Can you PM me your order No.? I will follow it up for you.

    • YeemaiI on 12/09/2020 - 20:33
      -1

      Now this is what I call customer service

      • dylanando on 12/09/2020 - 21:44
        +3

        Well. Should’ve just been sent in the first place

      • Save 50 Cent on 15/09/2020 - 12:08

        At least you’re easy to please.

    • iamreal2 on 14/09/2020 - 21:49

      Thanks. Have sent you a message.

    • iamreal2 on 15/09/2020 - 14:29

      Finally got a reply. But now they are asking me to pay another US$10 of tax???

    • ozehunter on 16/11/2020 - 20:06

      these guys have a very bad attitude and copy past sweet words I ordered a pocophone x3 on 15th of september and after 2 months still no go I have launched case with paypal which helps these too and want to wait till 24th of November. gear rubbish told me to post in 2 weeks and after every 2 weeks they had the same words we are very sorry. they gave me a fake tracking number of DHL on 10th of november which shows status "information received" I am still waiting any positive response other than sorries for more than 2 months. I will never buy anything from these dodgy people. I have sent a letter to chinese consulate in Melbourne hope they will close this business. Attention everyone please stop buying from these animals.

  • iamreal2 on 16/09/2020 - 16:18

    Waste of time. Seller not responding again. Applied for refund and this is the last time I deal with Gearbest.

    • ozehunter on 16/11/2020 - 20:08

      they respond with sorry and do nothing bunch of useless creatures.

  • ozehunter on 16/11/2020 - 20:16

    I paid them for DHL shipping and they told me it will will take 28 days for delivery and tracking number does not show any status be care full with these bunch of ….
    Is there any way OZBargains can ban their store on here

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