Seeking advise in Oz bargain.
My Uncle sign up to Alinta energy electric and gas for couple of years already. Family of 4, 2 adult and 2 child. Bill was about 300 to 500 average per quarter for electric and 300 for gas, seem ok at the time.
He installed 6.6kw solar system back in 2019 and discover the bill was even higher up to $800 per quarter just for electricity. At first he was assuming winter use more power.
Then he as for help from a friend which able to identify the actual meter reading is different than on the bill with over 5000kW indifferent.
He then contacted Alinta energy and send them the actual photo of the meter reading via email. After business 5 days. They send him a letter to replace the smart meter as considered as defect or faulty and need to replace within 2weeks.
He complaint to the https://www.ewon.com.au/ asking for help.
The only answer he get is, allow Alinta energy to replace the faulty meter and they will adjust the over charging price.
"How can the faulty meter reading is so much different then the one on the bill."
Now we have to wait for Alinta energy to call back in 5 business day.
Is there anything we can do at this stage?
I have research this energy company and seem like alot of other people is in the same shoes. I highly recommend to stay away. Provider has being changed.
The bill should say if the reading is actual or estimate.
You've already answered your own question. They need to do their own investigation.
If it's an actual fault on their end, they will fix it, though it will take time.
I wouldn't do this until you resolve the problem. It takes longer to contact them as a non customer (redirected to sales most of the time).