Purchased $30 in-game credits for my daughters ipad - Minecraft. Waited for 2 days for it to activate, nothing happened, after the 4th day I contacted Apple they said I should request refund and it was rejected. It allowed me to respond and I asked them to verify with Microsoft but without any explanation, they simply said "request rejected"
Has any one else experienced this and know how to resolve?
Thank you
I will give it that a try, cheers mate
I would hesitate to initiate a chargeback as you may find her account banned.
Does Minecraft have a support channel? Like a form you fill out or email address? I've never played it before but I know it's a big game so they should have a website or something you can access support for your account.
If that route doesn't get you the credits, maybe try giving a 1 star review of it on the app store warning others that they stole your money and won't give purchased credits. You may get a reply from the app dev asking for more info and possibly get the credits that way.
Not sure what else to suggest as I've not had this happen before.
She is 6 years old, I don't think her account would be banned for any reason. I will try Microsoft support and I will report my findings, thank you.
Yeah first time this has happened to me. On my second appeal I had even suggested if they could verify the purchase with Microsoft. Whats more frustrating is they dont provide ANY information as to why its being rejected.
If you do a chargeback they will likely ban the account.
You sure another child in the house didn't spend the mine coins or whatever already?
Mine coins 😁
Positive, she's 6 years old so she's playing on my ipad. I was checking the app twice a day to keep checking.
Did you contact Microsoft?