First Choice Liquor Complaints and Escalation (Where and How)

Melbourne01 on 29/08/2020 - 18:02
Last edited 30/08/2020 - 17:38 by 1 other user

Hello everyone

I had placed an order with First choice liquor store and it has been 11 days and they haven't delivered. Frustrated, as I am in Melbourne which is metro region and I didn't get any update from the store, I sent them an email to follow up. When I didn't get any actual response from them I called, a guy picked up. I explained him the issue he asked me to be on hold and then disconnected my phone. Thereafter I continued to contact them (tried various phones as well) but to no avail. Anyways then I went on to see their reviews- explained it all their service appears to be very bad and the worst part is they don't seem to be concerned about my sorts of issues at all.

I understand it is their business they can run they want to but I am caught up on this shit! Does anyone have any idea or suggestions as to how can I get myself heard? And escalate my complaint- it is simply neither fair or reasonable.

I am clear that they don't give shit about these issues or at the minimum they can't be bothered but is there no agency or complaint escalation mechanism for consumers? I can't find their own exec's contact detail , so looking for some answers. If there is nothing I can do then so be it .I guess I will go through my credit card company

Food & Grocery

Related Stores

First Choice Liquor
First Choice Liquor

Comments

  • kahn on 29/08/2020 - 18:07
    +9

    Do you think they should change their name to Last Choice Liquor?

  • ode1online on 29/08/2020 - 18:15

    from FAQS

    In Store Enquiries
    I have an issue with something I experienced in a First Choice store. Who can help me?
    Our Customer Care Team will be able to help you with all of your store-related enquiries.

    They can be contacted by calling 1800 308 833.

    • Melbourne01 on 29/08/2020 - 18:30

      Tried the phone number as well their email- Nothing worked

  • randomusername2017 on 29/08/2020 - 18:22
    +4

    [email protected]

    • nick484 on 29/08/2020 - 18:25
      +3

      haha op please post pics of the email you send to the Coles group CEO

  • randomusername2017 on 29/08/2020 - 18:30
    +4

    [email protected]

    I understand they both reside in Brighton if you wish to try some door knocking once lockdown is lifted…

  • Melbourne01 on 29/08/2020 - 18:33

    I will, for sure write to these guys (mentioned above) but is there no agency that deals with this sorts of issues?

  • brendanm on 29/08/2020 - 19:18
    +3

    Damn, must be getting that urge pretty strong to be this upset about an alcohol order op.

    • Melbourne01 on 29/08/2020 - 19:58

      Absolutely - it is bad enough with stage 4 restrictions and no alcohol on Friday or Saturday-gotta be kidding me man.

      Anyways I sent emails to the CEO's- ccing in First Choice customer service- lets see if it rocks their boat!

  • gevidian on 29/08/2020 - 19:57

    Call the store you placed the order from. They should be able to tell you the holdup with the order if any - price/stock issue, etc. The local store can't amend the order - that is from HQ who are supposed to call you but are normally quite tardy.

    • Melbourne01 on 29/08/2020 - 20:00

      Local store- advised- cannot do anything mate- call 1300..

    • Soluble on 30/08/2020 - 09:58

      All online delivery orders go through a couple of stores. Port Melbourne and another one I can't remember. Is the issue an aus post issue or that the store hasn't received and/or shipped the order?

  • Melb69 on 29/08/2020 - 19:57
    +1

    Do they have a FB page that actually has a forum for comments and some one on there that replies. If they do have someone there I would try that as that seems to work for me with other Companies.

    • Melbourne01 on 29/08/2020 - 19:59

      I already looked it up- found nothing.

      • Melb69 on 29/08/2020 - 21:30

        Gee don't think I would be ordering stuff through them. What a joke for CS.

  • harthagan on 29/08/2020 - 22:26
    +2

    Dealing with first choice (if something goes wrong with an online order) is like pulling teeth. They don't answer calls, and the staff in store claim ignorance and just tell you to call the same number which is seemingly unmanned. You get caught in a vicious loop.

  • nepalesesquirrel on 29/08/2020 - 22:35
    +1

    They sometimes have some great prices, especially when they have cashback deals that are too hard to resist, but I have been burnt by them before big time. Same story as above, noone accepts responsibility instore, and you have to call customer service which when you finally get hold of someone they will try and help but nothing usually happens. And if it is through their ebay store it is even worse as the only point of contact is via ebay messaging which they don't answer. Good luck.

  • kyle on 30/08/2020 - 07:18

    I've actually found their customer service ok in the past. One time what I ordered was out of stock, they offered a replacement which was worth much more.

  • badg3rz on 30/08/2020 - 07:44

    Google reviews?

    • Melbourne01 on 30/08/2020 - 07:45

      I Should have read any existing reviews as well before ordering. They are terrible reviews for the company, in my view (about 1.6*)

  • paulieau on 30/08/2020 - 10:03

    There are pretty significant freight delays at the moment with Australia Post, who I believe they use for their deliveries. So if they've already dispatched your order, I'm not too sure what else you expect them to do.
    If they haven't dispatched your order after 11 days then that's something else and can understand your frustrations. I ordered Monday night with them and it was dispatched Friday.

    • Melbourne01 on 30/08/2020 - 10:15

      I expected, some one, at the very least, let me what's going on !I gave them $700- and didn't get anything in return, this seems to be an issue .I am confident I would have never bought from them if I would have been aware of this delay or of their practices.

      Anyways I am sure what you said is likely what they are going to say but other reviews for the company (product review and this thread) shows that other customers had similar issues as well. Ah well, like I said before bloody lesson learnt.

      • randomusername2017 on 30/08/2020 - 12:17

        $700

        Sure you haven't already signed up for their exclusion list lol

        • Melbourne01 on 30/08/2020 - 15:27

          ! Happy never to deal with this mob again anyways

  • abcdefghi on 30/08/2020 - 11:20
    +1

    Use PayPal, so you can claim not delivered within expected timeframe.

    Doesn't help being without alcohol though.

    I had similar situation in late March ($200 order on 22 March for next day delivery), which just never showed up. Took over a month to resolve.

    It appears they not to have fixed their fulfilment yet.

    • Melbourne01 on 30/08/2020 - 15:29

      Omfg! One month..in that case I think the lockdown is going to help with nothing else to do.

  • Melbourne01 on 30/08/2020 - 15:33

    Anyways thanks all. My intent for opening the thread was to find out if there are any agencies or mechanism that allows escalation of my type of complaints.i guess the answer so far doesn't indicate it to be the case.

    I appreciate everyone who responded to my query. Thanks 👍👍

  • TransportPosters on 31/08/2020 - 14:49
    +1

    Send the big bearded guys on bikes to the store you called / ordered from.

  • ozbjunkie on 31/08/2020 - 20:35
    +1

    Originally came here for the mocking, but have developed a sense of sympathy due to my own covid induced drinking problem.

    May the booze arrive post-haste and be guzzled irreverently.

  • Melbourne01 on 02/09/2020 - 11:08

    Update——- There is no bloody update from anyone or the liquor I ordered! I guess, there is nothing more I can do under the current system of ours.

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