Hey ozBargainers!
I just bought the S20+ at JB on contract and am looking to break the contract and move into Belong to save some money. However when I tried to do this I was told that my number or account number was incorrect (neither are). Is this at a common issue? Do I need to create a Telstra Account to do this or am I best off calling Telstra in the morning?
Would appreciate any help
Thanks
I ported in about 2pm today so I thought it would be ok by now. I'm afraid I may have messed it up more now by reentering the phone and acc number. They said that I'd reached a limit and that It was unsuccessful but I just got a text to say activation is in process so I'm not sure now
also did you end up creating a myTelstra account?
I recently ported from Telstra to Belong. You enter the SIEBEL account number (usually starting with 2000) and the mobile number. the mobile being ported will get an SMS code texted to it, you enter this on the Belong website. Once that's done, in my case the port went through in a few minutes. I also received emails and texts on my main number on the same Telstra account telling me that a number had been ported out and that if this was an error to call a 1800 number urgently. You don't need a My Telstra account to port out.
Awesome it just worked! What should I expect to come from telstra now? How long does it take for them to ask for a termination payment? Thanks for the help.
Belong is also using Telstra service so the port may took a while to complete…. Better off port to some other networks running on optus/vodaphone to avoid the hassles.
In hindsight I would have it went through eventually though luckily I still ported out in under 24 hours so hopefully I don't get charged for a month on telstra
How long it has been in new plan S20+ plan with JB? it might take sometime for system to have all info i guess?
I just ported my Telstra JB plan to belong and it worked fine.