Help - Moved Belong to Superloop - No connection

rgame on 15/08/2020 - 10:38
Last edited 15/08/2020 - 11:09

Hi guys,

I was having problem with Belong since last month, I was in 50/20 plan with them, but since 2 days ago I've been without connection, I tried many ways to enter in contact with them and nobody answered me. (I tested another modem as well)

Due this situation I moved this morning to Superloop because they are offering 6 weeks free in their 100/20 plan.

I signed up and they sent me a message that everything was ready to use, but I'm still without connection, do I need to change any configuration?

I have a NetComm NF8AC and it's with this configuration: VDSL, Ipoe, No VLAN TAG and IP automatically.

It's NBN over FTTN/B technology.

Thanks!

Internet

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Comments

  • MS Paint on 15/08/2020 - 11:06

    What sort of connection?

    • rgame on 15/08/2020 - 11:08

      NBN over FTTN/B technology

  • Mechz on 15/08/2020 - 11:14
    +3

    Superloop are very helpful if you actually call them.

    • rgame on 15/08/2020 - 11:54
      +1

      I'm on the call at the moment, waiting more than one hour :(

      • Mechz on 15/08/2020 - 12:29
        -1

        It's Saturday so probably busier than usual. You can also live chat I think but probably would have been better to do it yesterday.

      • Pete10001 on 15/08/2020 - 20:28

        Our experience was that it was very difficult to get through to anyone whenever we had issues with Superloop. Moving to another ISP. Not worth the wait on the phone, hoping to get through.

  • roonie on 15/08/2020 - 12:01

    Have you rebooted?

  • brokenglish on 15/08/2020 - 12:07
    +1

    It seems like the problem is not on ISP end since both ISPs have the same issue. You never really have to call ISP unless you really need to talk to them to ask what’s happening on NBN side. This is where AussieBB shines.
    Ask your neighbours if they’re having the same problem. The whole building probably doesn’t have internet.

  • 87percent on 15/08/2020 - 14:32
    +1

    You should never switch providers if you have an outstanding fault on your service

  • MeesusEff on 15/08/2020 - 15:08

    I went from Aussie BB to Superloop, I didn't even rest my router it switched over on its own

    • MS Paint on 15/08/2020 - 15:52

      Even routers need a rest every so often.

      • theHMASfriendship on 15/08/2020 - 15:57
        +7

        Yep I usually take mine out a few times a year for a spa day, followed by a nice intimate meal.

      • MeesusEff on 16/08/2020 - 05:12

        I'll take that into consideration! Does anyone actually turn their routers off to give it a rest though?

  • rgame on 15/08/2020 - 17:33
    +2

    Thanks for helping me, it's working fine now, the attendant fix the problem in her system.

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