Yellowpagesoffers sold Gift cards for bunnings on 28 sept 2011.
They sent the redemption vouchers emailed next day,but I have not still received the cards yet.
Has anyone received them yet and any communication with them?
I tried calling their call centre with no luck. Emailing always had the same answer, we will dispatch as soon as possible.
Has anyone received the YellowPagesOffer: Bunnings Gift cards?
EnALup on 20/10/2011 - 20:18
Last edited 20/10/2011 - 20:19
Last edited 20/10/2011 - 20:19
Comments
I am also not in rush, but they are to be delivered from Australia and its 3 weeks now. Few people have already received it.
Yeah, I am still waiting on mine… I'll let u know when (if) I get it.
Haven't got mine too. I thought the deal stated that we would get the card in 14 business days.
Sorry geewhizz, did not know of an existing thread.
No big deal. Perhaps the mods could combine the two threads?
I also had no response and same yellowpages directory call centre, which does not even know about them.
4 days back, I told them ( on email and calling), that I would be contacting fair trading office for this crap service and will file a dispute with paypal.
I got response today from the correct department.the email came from *********@Sensis.com.au ( let me know if someone needs the exact email)
Hamis Butler was responding from sensis and he has despatched my cards today with a tracking no. of post :)Though he is from melb. office and I am in Sydney. you can contact your regional or melb office for details.
More details of sensis.
http://about.sensis.com.au/contact-us/office-locations--phon…Please let me know his email.
I am getting nowhere with them. No one ever responds to phone or email.
One of the worst services I have ever experienced!
enable your contact here on ozb and I will send PM.
Try contacting them on their Sensis contact rather on yellowpages.
And yes, they have worst service. Though this guy Butler solved my case. Lets see when I receive them.
If you paid thru paypal, make sure u file a dispute within 45 days.Are we all going to have to message and harrass Guy to get our cards within a reasonable time?
Are we all going to have to message and harrass Guy to get our cards within a reasonable time?
Hi
Would really appreciate if you could send me the contact details as well as I haven't received my gift cards yet either.
ThanksTried that and got nowhere. Even the guy at Sensis- was having a go at their lack of customer
service. Tried 4 emails, and 3 calls. Accept that I wont be getting my vouchers;(I have now enabled emails. Sorry, newbie here.
Looks like I have to take the step to query now rather than later. Please forward the email details, thanks.
sent the link to all of you asking for it. I dont know them personally, but felt not to print here. You are free, if you want to.
Secondly, as I cannot find that track number on post site. I will also file a dispute with paypal next week.
Hope everyone gets their cards. I am really sick of the service provided by them.
Why all the secrecy about this guys details? We have all paid for a service that we have not received. We should be able to contact someone in the know so we can get the desired resolution. AMEX stuffed me around for months. Not going to take the same crap from this mob too.
I dont think, I should be held responsible for that. I am not linked to yellowpagesoffers. It was one of the guy from marketing team, who solved my case.
Anyways sent you too the details of contact. But I hope everyone gets their cards. Dont forget to mention that many people have got their cards.
It's not THAT far past the 14 days that anyone should be getting too concerned (it was only this past Tuesday or Wednesday.) It would have been nice if they'd come on time though, or early would have been better.
@Gagans could you please message me the guy's email?
sent. check ur mail.
Many thanks gagans.
gagans - thanks for the contact details. Much appreciated.
Yes, thank you gagans
Much appreciated Gagans;)
Yes, thanks from me too, Gagans.
Welcome everyone :)
But I will be more happy, if all of us gets their coupons.
Hi gagans i have PM you..if you don't mind can you please send the details..thanks for your help buddy..
done.
Thanks buddy..appreciate your help..
Guys got mine today. Received all 10 in normal post. I had just, a couple of hours earlier, been in touch with Hamish (contact that gagans kindly posted) and said he would send out my cards by registered post. Anyway got home from picking up my daughter from school and there they were in the mail box. I thought they would have come by registered post.
Any way I have already contacted Hamish to let him know they had arrived and to cancel the new cards he was organising from his end.
It would have been nice to have ended up with $400 of vouchers for $100 but I'm not a dishonest person.
Thanks again to gagans and Hamish.
Finally received my Gift cards by Registered post, Thanks to Hamish from Sensis.
Not very happy by the follow ups and waiting from yellowpages.How to use them at store now. Do I need to activate the cards or they are preactivated?
Hi Gagans, could you pass on the contact details I've yet to receive mine. TIA
AFAIK the cards should be ready for redemption.
done.
Thank you!
Hi gagans - could I please have the contact also? Heard nothing at all as of yet!
Hi can I also get email details… Thanks for your help!!!
Hi gagans, can I have the email details too?
Thank you very much!
@aldog, @scaredcat, @timting05, sent the email to all of you. Please check.
Its really shameful, how yellowpages are acting on deals by them. Its quite a bit of users, not getting the cards.
I am happy, after I got them today. But will be more happy, if everyone here gets them :)Got your mail. Thanks!! Will hopefully get mine soon too!
Thanks gagans - mine turned up today! :)
can I have the email details too?
can i have the email too please? thanks! :))
enable accepting the mails in contact tab and I can send u the mail, I got.
done
Hi can I please have the email to :)
Got a response via email saying he'll look into it, but wanted to know where I'd gotten the email address, as it wasn't the one he is using to 'deal with this.' rofl. Needless to say, I haven't gotten back to him on this. hehehe
My mum just called to say she got mine in the mail today (I had put them as a 'gift' to her because checkout wouldn't let me through normally, but would let me click through when I said i was gifting them after 8 hours or so).
I didn't contact Sensis, they came all on their own.
I received mine today (Sydney). I didn't have to resort to enquiring/complaining or paypal dispute. Thanks for everyones input.
On my way to Bunnings (yay)!Got mine today as well - Sydney Metro - via normal post.
It looked like a spam mailout, until i felt the envelopeMine today too. It seems they just had a little nap for a week to recover from so many hits on the website.
I too am happy to receive the cards today via normal mails. Funny thing is the two orders I put in, were sent in one single envelope, so I got away with two cards per customer rule here :-) Did contact Hamish yesterday and got his reply promptly today to offer the help to look into my case, so now I just reported back to him that all is good and thank him for his prompt reply and good customer service.
i got mine too today (brisbane)! yay! :))
Got mine yesterday ($120 worth) I only rang up sensis yesterday and was chasing it up, then bam! They turn up.
Hi Guys,
Did anyone get theirs by registered post?
Do not have the cards yet, but have a note to pick up documents from the post office;)
Here's hoping!
Mine were normal post.
Mine were also normal post.
I got mine less than 7 days after buying the deal…weird
Thats totally…. weird. I dont know, if I will be buying again from them. Highly unprofessional.
Worse than COTD.did u buy just one set?
Got mine yesterday….!
I still haven't received my gift cards… anyone still waiting? This boat's feeling pretty lonely.
Hey Roddo - sounds a bit strange, even I finally got them last week after a few calls. Get in touch with them using the details Gagans is supplying.
got mine and used them already
so good :DYeah they are finally on their way… they gave me a tracking number so I'm awaiting delivery today.
Cheers guys.If you get the tracking no. that means they send it after u raised the complaint. Normal ones were sent via standard post.
Can I get the guys email address too, I'm missing some.
sent.
I dont know, if Hamish will be happy by so many support mails. But did he ask anyone , from where they got his contact info?
But that guy was super helpful, when I was about to raise a paypal dispute.He did actually. For some reason I forgot to reply to his request. lol
Haha, Hamish did ask how I got his details… I got my cards sent to me by registered post… arrived yesterday (finally!). Won't be buying from these guys again, if I didn't make contact I'd be $20 out of pocket!
Yes same here. Not worth the wait and fighting.
Still waiting, but I'm in no rush. Will update if my ones turn up any time soon.