Hi all after advice again.
Sorry it’s another very long one.
Yes we previously had issues with our plumbing (sewerage spilling into backyard) which took them 2 weeks to fix for a job that took 2-3 hours. (we did not ask for compensation)
3 weeks ago I don’t know exactly as my phone was wiped and I lost all correspondence with the REA, we had an issue with our en-suite shower not draining I thought it may be hair so I took the cap off the drain and find toilet paper floating there. Notified REA, Landlords plumber (LL employs his own plumber he’s not connected to REA) came “fixed it” left. Didn’t actually fix it so we called REA, again he was called out and plunged the outside drain with a hose connected to our tap. Issue was fixed for a few days before the shower stopped draining again. This time we didn’t bother them just stopped using it and showered in the main bathroom.
Last Friday night partner went toilet and crap came straight up through the shower. I notified the REA through the new property me tenants website.
Saturday morning 10am give her a call as she didn’t see the maintenance request, she tried to get the landlord to send his plumber no one comes.
Sunday morning I message asking if she’s gotten in touch with him she replies she’s tried with no luck I respond I’ll be getting a plumber in myself if he doesn’t send anyone. By 11am Sunday she responds saying he’ll be here first thing Monday morning.
Monday comes 11am I message REA again asking when we can expect the plumber I tell her if no one is here by 5pm I’ll call a plumber myself. 5pm comes I call a plumber who can not take jobs from tenants must either be the LL or REA I message the REA asking if she can call on our behalf. She calls me and advises me to call the REA plumber she’s already spoken to him to let him know because she technically works for the LL she didn’t want it in writing. I call him he comes looks in the shower then has a look at the plumbing outside of the en-suite. He asked me what the previous plumber did I told him he had a hose connected to our tap and a plunger. He says the plumbing doesn’t look good to begin with and that something about the junctions being illegal. He has some sort of big spiral machine and puts it in the pipe and after an hour or 2 cannot get through the blockage. He says he’ll get his boys in with there camera on Tuesday to have a look.
REA messages later that night saying the LL wants to use his own plumber for the “further works”.
Tuesday 2pm LL and his 2 plumbers arrive with a shovel dig up the pipe LL leaves and returns once they’re finished. Husband was watching most of the time but not when they actually cleared the blockage. Both plumbers and LL tell husband it was toilet paper.
This afternoon I receive an email from REA alleging the plumber found a nappy in the pipe and he wants us to pay for both plumbers that came out. I give her a call at this point I’m fuming but stay calm as I know it’s not her problem. She herself does not believe it due to our previous plumbing issues. She tells me to email our response stating the facts. She mentioned the LL sent her a video of the water running through the plumbing but no photo of a nappy. I’m pissed because why would he not have told us and shown us while we were there. I honestly don’t believe it at all. Yes I have an almost 2 year old and she wears nappies but no we do not flush them down the toilet. What are our options going forward because we plan on fighting this all the way.
TLDR. Did you guys flush nappies down the toilet? If it wasn’t nappies then what did you guys flush down there?
Conduits doesn’t block by themselves.