JB Hi-Fi Price Match - Bricks and Mortar but Only if Stocked Locally?

LSavitar on 11/07/2020 - 14:38

Hi all,

I had an interesting interaction with JB today and wanted to get some thoughts / experiences.

I went to purchase something at $299 but I had seen it on line at David Jones for $249. The guy said sure, let me look it up. He came back and said they would NOT match it as the only DJ's that had stock were in Sydney and so he would not honour the price, he would only do $262. I said that DJ's delivers for $0 so that should be enough shouldn't it? He said no, they will price match on-line retailers like Amazon but and retailer that had stores and on-line had to have stock local to honour the price. I said the website says nothing about this, just that the price has to include delivery costs…But he refused to budge.

Lucky for me i then open up Amazon and noticed they had just discounted it to $229 which he they price matched….So a win for me in the end.

Has anyone heard of this bricks and mortar rule about local needing to have stock to honour?

(please no comments saying "well you got it at a better price, why do you care", I am interested in experiences in the issue of local stock as a rule)

Electrical & Electronics

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

  • Dundundunnnn on 11/07/2020 - 14:40

    I was told straight out they won't match Amazon. I was led to believe they don't have a 'price match' policy, they have a 'we will consider reducing our pricing when shown a competitors pricing on our terms which change all the time'.

    • Savitar on 11/07/2020 - 14:45

      Interesting as they refused to match DJ's for me but accepted a price 10% lower for amazon….seems stupid to me….

    • kerfuffle on 11/07/2020 - 15:58

      I've successfully gotten JB Hi-Fi to price match Amazon for a GoPro early last year.

  • jjjaar on 11/07/2020 - 14:47

    A JB Deal applies to identical products in stock at both the competitor and the relevant JB Hi-Fi store at the time of price matching. The competitor price must be verified by JB Hi-Fi. Online price comparisons must include any delivery costs.

    https://www.jbhifi.com.au/pages/what-is-the-jb-hi-fi-price-m…

    Nothing about where the online product needs to be.

    Seems like the cost price was too high for the staff member to match and they wouldn’t get any commission. I would have quoted their own website to them asking them to show me where they didn’t have to honour it.

    Glad you found a cheaper price.

    • Savitar on 11/07/2020 - 20:07

      I did quote the website, he said, “it’s an unwritten part of the policy”. 🤦‍♂️

  • mbck on 11/07/2020 - 15:19
    +1

    Price match scheme is dodgy as heck here. Most dodgy retailer is Harvey and kogan (Koran doesn't have a price match policy but their website makes it sound like they'll price match)

    • Baysew on 11/07/2020 - 16:56

      So can't be taken as gospel.

  • PissLUR on 11/07/2020 - 15:36

    Nothing about the encounter that is interesting.

    • Baysew on 11/07/2020 - 16:56

      well you got it at a better price, why do you care

    • Savitar on 11/07/2020 - 20:06
      -1

      Thanks for your thought provoking response to my question. Your parents must be proud.

  • nubzy on 11/07/2020 - 17:00

    Just an overzealous staff member, some of them act like it comes out of their own pocket. My local store though is outstanding, happy to match everything with a smile.

  • serpserpserp on 11/07/2020 - 17:10

    Meh I'm pretty sure most price matching legals have a "we don't have to price match if below cost" or aka "if we don't feel like it"

    • Savitar on 11/07/2020 - 20:09

      Not on their site though. I think he backed himself into a corner when he said he would match if it was amazon thinking I would not quote them. 😂

  • Jugganautx on 11/07/2020 - 21:13
    +2

    The only time I've ever been able to pricematch at jbhifi was from the good guys and they're the same company lol

  • Prince K on 11/07/2020 - 23:24

    Trust me when you try price matching, it is literally down to the staff you are talking to. One JB told me Officeworks sells grey imports iphone, the other happily let me price matched two.

  • ozsj on 30/11/2023 - 11:36

    Update: It seems they will match Amazon AU but not Amazon US etc.

    "i can't match that amazon price.

    with marketplaces like Catch, Amazon, Mydeal, recently even Bunnings and Woolworths as well, since they have 3rd parties that sell items on their sites we require all price match items be sold and shipped by the company themselves and not from the marketplace. so if price matching Amazon item needs to be shipped and sold by Amazon Au etc.."

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