Samsung Battery - Claim under Warranty

Gunther on 07/07/2020 - 14:05
Last edited 07/07/2020 - 14:11 by 1 other user

Has anyone had any luck sending their Samsung phone back under a warranty claim with battery issues?
The risk is that I send it back under warranty and Samsung claim there is nothing wrong with it and blame my usage patterns or similar - charging me a fee for their troubles.

The phone is Samsung Galaxy S10 and after 12months the battery has severely degraded and I only get approximately 6-8 hours before it needs another charge. When I first purchased the device it would easily last longer than a day.

I have tried all the usual remedies including full factory reset, removing unused apps, tweaking power saving settings, brightness etc. It just doesn't operate to its full ability anymore. I wish this was the good old days when Samsung had a replaceable battery :(

Mobile Mobile Phone Samsung Android

Comments

  • dts88 on 07/07/2020 - 14:41

    I had very bad experience with Samsung (battery replacement). The issues was the phone battery (S7, 1 year old) drained within hours (maybe 5-6 hours).

    Went to Samsung booth, and sent the phone to warranty. They replaced a new battery, factory reset, the battery issue was still the same.

    Sent to warranty claim for the second time (2 days after I got my phone back), technician couldn't find out the issue. They tried to close the case saying nothing they can do.

    *that was my last samsung phone.

  • Drakesy on 07/07/2020 - 15:06
    +1

    Try a battery health monitor Android app, this will tell you the current capacity of the battery and if it actually is degraded.
    I find 6-8 hours is pretty good these days, with fast charging tending to degrade the battery at a faster rate than usual.

    • Caped Baldy on 07/07/2020 - 16:14

      I'm trying to charge my phone to only 80% at the suggestion of one of those apps. Still early days but seems alright.

    • burningrage on 07/07/2020 - 18:56
      +1

      My old Note phone wasn't charged overnight and for some time, hadn't been allowed to go below 15%.

      Compared to my previous phones, it did last to about 2.5 years before suffering significant degradation.

      My new phone is currently being charged between 25-85% (a few occasional 95%). I hope this will make a huge difference in battery life.

    • burningrage on 07/07/2020 - 18:57

      Where is this in Android 10? I can't find it.

  • Tigercjn on 07/07/2020 - 15:11

    Make sure you close all programs when not using, turn on the power saving feature. Power off occasionally to do a full restart.

  • Porker on 07/07/2020 - 15:17
    +3

    I had battery issue with my Note 5 - 100% battery drained overnight. Took it to the Samsung booth who tried to troubleshoot it. Took it to the warranty centre after two visits to the booth.

    Warranty replaced battery. Issue remained. Warranty then found it was the MFD (or some board) that had malfunctioned and so offered to replace the phone. However, Note 5 was no longer available such that they were to give me a refurbished one or pay me out. I opted for money.

    The issue at that point wasn't with Samsung, but with my phone provider as the phone was under contract still. It took no less than 5 drafts of a letter I needed from them that Samsung required in order to release the funds to me. That was the horrible experience, but otherwise dealing with Samsung was a breeze.

    The lesson I learned from this though was to return the phone to my contract provider if there's issue - in the end, they said that that's what I should've done as they would've given me a replacement phone in the interim and would've dealt directly with Samsung. That's assuming your phone is under contract.

    If not, then deal directly with Samsung

    But prior to contacting them, make sure you run the 'device care' option to cleanse the phone and any background apps. Also, having multiple chrome windows/tabs open severely drains your battery, even after you close chrome browser.

    Within that device care, there is a 'battery usage' chart which will allow you to see where all your juice is going. I found out the above on my wife's phone when I saw her 50 chrome tabs were draining about 20% of the battery through the day. Since telling her off, that app now uses minimal battery power.

    MyMaccas app drains about 10% every 15mins, so that's a nasty app and can still run in the background after you've closed it. The above 'device care' clean will shut it down.

  • gmail92 on 07/07/2020 - 15:25

    I went to their customer centre and they ran some diagnostics which showed a lot of background app activity sapping battery. They should be able to assess whether there is something wrong with the phone or not.

  • DannyC on 07/07/2020 - 15:35

    I would check your battery usage status by going into settings and see what is first draining the battery. Does it last you 6-8 hours with some use or when the device is on standby? If you are only getting 6-8 hours while the device is say on Standby something is wrong.

    I would go into a Samsung Experience store first if you have one near you and see what they say instead of posting your phone to them. Since it is still under warranty, they shouldn't have an issue.

  • QuickdraW on 07/07/2020 - 16:12

    Accubattery is a good app for insight on battery wear.

  • ahly92 on 07/07/2020 - 16:51

    ALthough I am an Andorid person, 1 thing I love about apple is the customer service. My bro's iPhone also had battery issues and heating up, within 30mins we were out of the store with a new phone. Zero hassle and waiting to ship over phone to warehouse ect

    • MS Paint on 07/07/2020 - 18:47

      new phone

      Replacement phone (ie. Refurbished)?

  • zoombie on 07/07/2020 - 16:54
    +1

    It just doesn't operate to its full ability anymore.

    Battery degrade overtime, after one year of usage, you can't expect it to have the same performance as it did. Samsung will not charges you for diagnostics but don't expect them to repair/replace it as battery is a consumable part. You don't expect car company to replace a worn tires under warranty, don't expect samsung to replace battery under warranty.

    Alternatively, your battery might be "faulty" but 6-8 hrs per day seems reasonable after 1 yr so I don't think it's faulty.

    • Kangal on 07/07/2020 - 19:40

      I don't agree.
      After two years time, the battery performance should be around 95% of it's original condition. However, most only guarantee to around either 80% or to 50% in that timeframe… which is pretty consumer-un-friendly. But I do know that it is possible to either run your phone hot, charge/discharge very fast many times in two years, or just use your phone very heavily (ie 4K recording, video encoding, up-streaming, Heavy Games, Wii Emulation, etc etc). However, those above circumstances are the exception and not the rule. And for a company the size of Samsung, it's a no brainer (unless they're really greedy/penny-pinching).

      However, I do think the batteries they use are lower quality. Around 2012, Samsung just got more and more cheaper in terms of batteries. And it sucks now that they are sealed, and replacing it usually means you reduce the Ingress Protection/waterproofing. Though not just that, there are heaps of Apps out there which are simply unoptimised or nefarious. They will do nothing for you, but will drain your battery, sometimes without even running. Other times, the culprit is the Operating System… either it was released unoptimised or it gets an update which makes it worse (or both!).

      • burningrage on 07/07/2020 - 20:20

        I am finding Android 10 is very very active in telling me this apps is draining battery, this apps works in background, blah blah and yes, it's always the same culprit. Chrome, Firefox, WhatApps, Location, and Android Google Play Services use lots of batteries.

        • Kangal on 07/07/2020 - 20:44

          Yeah, I'm having the same experience.
          OxygenOS is so quick to kill my background tasks, that it's quite heavy-handed. I've come to think that LG's SkinnedOS might at times be more efficient, but OnePlus has to maintain their reputation of "speed" so they don't care much for power-users and so keep to their heavy-handed philosophy.

  • zombrex on 07/07/2020 - 20:30

    Try a factory reset.
    It has fixed numerous android and battery issues for me over multiple phones.
    Android seems to have significant issues when upgrading.
    After the latest major Android update my galaxy S8 would lag so horrendously it became hard frozen after 10 minutes with 100% consistency.
    Factory reset not only fixed it but significantly improved battery life.

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