G'day, I snapped up this deal for an S20+ (https://www.ozbargain.com.au/node/544074) but I'm really unhappy with the phone. I've been trying to call the store to ask about returning it or changing to a different phone (coming from a Pixel 2XL so might go Pixel 4 despite advertised issues), and wanted to know if anyone has any success doing this with JB Hi Fi or any other retailer with plans?
Returning Mobile Phone on Plan
pdtmathieson on 03/07/2020 - 17:55
Comments
Sadly no buyers remorse or change of mind in the phone industry.
Unless they contacted you directly then you have no cooling off period.
If you contacted them direct and signed up then you are stuck with the phone you chose.Certainly not the case if you bought the phone from Officeworks. You can literally buy the most expensive phone they sell, and return under 1 month, as long as it is in good condition
Talking about phones bought on a contract not outright.
Thought you were talking about phone industry in general
But agree with you. ACL has spoiled people to the point where they think they’re entitled to a refund after using the product
Well I am pretty sure there is a problem with the camera - the shutter speed is terrible. Hard one to prove though, other than showing them the phone's inability to take a crisp photo indoors…
That is a software issue.
Google s20+ shutter issue
https://www.androidheadlines.com/2020/06/galaxy-s20-series-j…Hmmm I couldn't find anything last time I looked, but found this this time: https://9to5google.com/2020/03/16/samsung-galaxy-s20-review/
"I can’t imagine using this phone if I had a child, either. In that scenario you need to know that every picture is going to come out right and, very often, those shots are going to be once-in-a-lifetime moments!"
Exactly my sentiments with my child and dogs…
I guess I just expected a flagship phone to be better given I got my last phone, a Pixel 2XL, when it was one model old, and the camera plus software still gives a largely better result.
best bet is to chuck it on gumtree/FB and buy the new phone with cash
Why are you unhappy with the phone?
If there's something wrong with it you'll be able to return it but, if it's buyer's remorse, which it sounds like, you are stuck with the phone and contract you agreed to.