Hong Kong $HKD10k Cash Payout for HKID holders - How to receive this remotely?

If you're like me, and a HKID holder based in Australia who doesn't have a HK bank account / can't travel back to HK any time soon to claim your $HKD10,000 cash handout, I have done a tonne of research, and came across a way you can circumvent this, without having to pay the set up fees (apparently a few hundred AUD) that banks like HSBC are charging to set up a HK account offshore - full credit to this youtube video (https://www.youtube.com/watch?v=QTBbe0bk7Yc&t=86s) and I have no affiliation (besides being a customer) to any of the banks / services outlined.

I have tried to summarise and translate (for those who don’t understand cantonese) my experience below, but to pre-empt the messages, this method is definitely not a quick and easy method, but I guess its pretty worth it for the ~$A2,000 you can get at the end, and hopefully I can save you some time with the trial and error I’ve done:

Eligibility - PLEASE CONFIRM YOU ARE ELIGIBLE BY REFERRING TO https://www.cashpayout.gov.hk/eng/index.html. You will also need a valid HK address (friends/family) and HK phone number (refer to step 1 if you don’t have access to a phone number)

I am an Apple user, so most of these steps are for iPhone, however, its a very similar process for Android.
Step 1: Set up a HK phone number (or if you have friends / family, you can use their phone number for setting up). You can use any apps that allow you to do this (Skype, WeChat). This method is using WeChat and costs a approx. $A5.
1.1) Find and follow “multibyte_esender”
1.2) In your messages, click on the eSender thread, and click eSender-Registration Service-Hong Kong Number-Registration Service-No Sim(SMS for WeChat Only)
1.3) Input your own Aus phone number. Select the HKD38 for 90 days plan - suggest this plan as it gives you enough buffer in case there are delays in processing the payout
1.4) Choose your preferred phone number
1.5) Tick the first blue font check box, and the last one - essentially agreeing to terms (first) and not accepting promo material (last) (https://youtu.be/QTBbe0bk7Yc?t=340)
1.6) Pay using preferred method
Your number should now be set up, and you should see confirmation messages in the chat.

Step 2: Set up a ZA Bank account (ZA Bank is HK's first virtual bank / neo bank - similar to Australia's Xinja, Volt, etc)
2.1) Search "ZA Bank" app on your corresponding app store. You will need to change your App Store / Google Play Store location to be Hong Kong.
This step is the most frustrating, especially if you are an iPhone user. I have friends who have Android devices who have said it is a lot easier to do. Google “changing apple ID region” and give that a go, but in the end, I found the easiest way was just to create a new apple ID with a dummy HK address whilst using a VPN located in HK.
2.2) Once you’ve downloaded ZA Bank, register account using your HK number from Step 1 and verify the number.
2.3) Invitation Code: Either “GET300” which is the ZA Bank’s promo code

Step 3: Claim payout via ZA Bank
3.1) Go to “Account” and there should be a rolling banner for “Cash Payout Scheme” - “1-step sign up”. Follow the prompts, really simple registration

Hopefully this was helpful and worked for you guys too!

Let me know if you have any questions!!!!

Thanks OZB fam :)

Mod: Referral links/codes not allowed on OzBargain posts/comments.

Comments

  • -5

    Everyone I know is not collecting this $10k.

    There are too many risks involved for such a small sum of money.

    First of all you would need to check if you are still a permanent resident with right of abode. If you have Australian Citizenship and haven't flown back for 36 months, you probably don't qualify, and not only that; you would have lost permanent residency.

    The other big thing to look out for is that the immigration departments now have entry and exit records. You could be bent backwards depending on what is written in the legislation.

    • +1

      Where is your source? Apart from the first sentence I can't verify it is right or wrong , the rest of it is incorrect.

      Not saying I support to obtain the 10k or not. You statement is impossible to be right

      • -1

        It's clear you don't know what I'm talking about. ;-(

        Sadly, I'm not going to spoonfeed the answers to you. As there is a lot of legal grey areas. If you haven't discussed it with a lawyer in Hong Kong; then you are probably doing something wrong.

        I can't provide legal advice.

        There is however a lot of "free information" readily available on the immigration sites. If you are just looking at the cash site, that's not going to give you the right answers as that is written in a way that assumes you are living in Hong Kong.

        I will provide at a minimum this:

        https://www.immd.gov.hk/eng/forms/forms/id697.html
        https://www.immd.gov.hk/eng/faq/others.html
        https://www.immd.gov.hk/eng/services/roa/loss.html

        Jesus you guys, do your research!!! Children.

        • +1

          Still what you have said is partially correct. if you are born in Hong Kong you would never lost the permanent residency, and if you have become PR before 1997, it will not expire even absent for 36 months.

          Maybe for some people (like you??) been to Hong Kong as new migrate for 7 years obtained PR and leave, then they may lose the status.

          So you better say all not half just by reading the gov website.

          • -3

            @SnoozeAndLose: What are you talking about all?

            That's definitely not what it says.

            Please point to the direct wording that states what you just said. There is nothing.

            Chinese nationality is determined also by uptake of Australian Citizenship. Did you not read the first post I made? It is unedited for your viewing…

            Like seriously, it's clear you are wrong…. WTF.

            I sure hope everyone gets to read the rest of the collapsable comments.

            Seriously, all I can see from your comments is stuff that will get people into trouble. It's foolish, childish to be honest. I don't know why you persist.

            I'm very restrained, and I'm willing to upvote you in advance to show that. I think your comments will be downvoted heavily once the truth comes out.

            You can check the time too, right now it's 9:34PM. Ok, for the record.

            • @Parrot: Even though your information may be correct and valid, the way you present it where you are holier than thou is off-putting and probably the reason why you are getting downvotes.

  • +3

    If you refer to the HK government website (https://www.cashpayout.gov.hk/eng/ec.html) the main criteria to meet is you need a "valid HK Permanent ID Card", where a valid HKPIC refers to a smart HKPIC issued on or after 23 June 2003. If you are already holding a HKPIC card, then there are no requirements on flying back within 36 months. There is nothing in this cash payout legislation that forebodes PR residents of HK (who no longer reside in HK) to claim this payout…although I guess it is up to people's judgment as to whether they want to "take money" from a government they may not pay taxes in.

    • -2

      No, I meant it's possible that some people are holding the card but haven't reported that they are no longer a permanent resident of Hong Kong…

      I think it's pretty obvious what I'm talking about and the people downvoting are clearly misinformed. The keyword would be "valid", but as to whether not notifying means you still have a valid card, that is the grey area.

      It can't be doubted that there will be some people who will be exploiting it and almost definitely do not qualify as permanent residents. For those of us that are, there are still some issues such as domicile. This is why it actually asks you where you live.

      Sure, if you don't ever plan to fly back to Hong Kong; you could do it and that risk would be on you. You shouldn't be trying to convince others that it is legal though.

      Immigration records are kept for 10 years.

      Login to ozbargain to see the rest of the comments. ;-X

      • Let the government decide what is valid and what isn't. These applications aren't done instantly, i'm sure there are checks in place.

        If you still can't sleep at night, immigrate to HK and work for the team overseeing these applications.

        Have a good day.

  • +4

    +1 for ripping off governments

    • +3

      I'd squeeze every single penny outta CCP regime if i was them.

    • +1

      I am half tempted to jump through the hoops, get the money, then donate it to the HK protesters as a big FU to the CCP/HK government.

      • -5

        Australian government is just as bad

        • +1

          If they are were just as bad, they'd have a law that would criminalize you for saying so :P

          Sing our anthem wrong and 10yrs behind bars lol

          • @cloudy: But the chinese government is a superpower with over a billion citizens and nuclear weapons, whereas australia is just some tiny island

            • @[Deactivated]:

              the chinese government is a superpower with over a billion citizens and nuclear weapons, whereas australia is just some tiny island

              Yea but you’re not very smart and I am.

              All non relevant arguments.

  • -4

    No wonder China wants to absorb your city.

    • Lol. Maybe it will be a good thing, then those who are doing the wrong thing can explain why they are collecting cash when they aren't allowed to.

      Everyone knows how China loves to hate their foreigners or those who have obtained foreign citizenship. Let's not argue about that.

      No one knows what the laws will be like in 5 years time when you travel back to Hong Kong. Things are already changing fast.

      • Things are already changing fast.

        One thing I love about HK is the western feel to a lot of the Coastline in the south-east part of tsim sha tsui and Stanley/Repulse Bay area (basically southern part of HK island). The older generation speak English really well too which is always great when visiting retail stores.

  • … Ok, I think I've said enough on the topic.

    Seek legal advice first. ;-X

    For everyone else:

    Login and read the collapsable comments. They will show you the full insight. The way the ozbargain forum is setup will not allow those not logged in to see the comments, which I think you guys will find, hold the breathtaking truth.

  • +1

    Your post is too long.

    Try HKD > USDT > XMR > AUD > Oz bank. You'll have the funds in a few mins or a business day at most.

    • Hilarious.

    • +1

      Are you a troll or a coinboi? You shill shitcoins at every chance.

  • I'm trying to help relatives on doing this

    I have some questions. I was wondering when you apply for a HK mobile number via Wechat how do you actually receive the sms itself? I understand we use an Aussie mobile number for registering sms only HK mobile number but how do you receive SMS on that HK mobile number when your phone has the aussie mobile Sim card?

    Also do you use a random HK address to register za bank?

    What about the tax not what do you put in Hong Kong Taxation or Australian Tax file number I'm confused….

    Please advise

    • pm'ed you

  • I am not sure why you would go with ZA Bank where there are no physical branches

    If you already have access to a HK mobile number, you can also apply for a bank account with bank of china for free

    in addition the Bank of China (Hong Kong) app is available on the Australian App Store so no need to create a new ID in different region

    • From what I have researched, HK has an anti money laundering policy that restricts HK-based banks from opening personal accounts without visiting in branch (HK) to verify. Not sure how you managed to open a HK-based BoC account, but their policy documents say they require the "original" versions of proof documents…which doesn't sound like something you can do remotely from Australia (https://www.bochk.com/dam/bochk/desktop/interface/AC_Open_en…)
      ZA Bank obviously has limitations with no physical branch and no means of transacting with the money (unless you transfer it to another account), but the upside, especially in this climate is that you can open the account virtually using the tech they've developed on ID verification.

      • This is true I'm not sure if you can open a HK account remotely bank of china, they won't do it any more I got mine done before the 2015 laws came out on money laundering.

        You now also need to provide Australian Tax file number therefore this will be tracked as your incoming for this 10k HKD payout

        • I can absolutely attest that it has been done

          in the app it goes through a 3d scan of your face and does image recognition

          i'm not saying this absolves the issue but I definitely have opened a new bank account in the app, without attending a branch and the product is marketed as such

          also the official cash payout info websites also detail the range of banks that are allowed remote account opening. Perhaps something has changed, as you mentioned in the past it was a requirement to attend a branch to open the account and i had attended the local BOC branch to perform my document verification.

          With the BOC app, all you have to do is take a front and back photo of your HKID card, swivel head left and right in selfie mode and perform SMS verification. There is a voice prompt that takes you through the whole process

          I have both opened one such account, received the payout and transferred money out of the account to other bank accounts and also received ATM card in the mail (HK Address). I have relatives that have requested postage to Australian address but those will obviously take a bit longer to verify if you receive the card or not….

          • @peter05: for anyone going through this method, you will need to receive an SMS when

            1) initial registration
            2) mobile token authentication
            3) each time you transfer out, if you haven't registered mobile token authentication within the app

            • @peter05: Thanks for the info so you really do need the mobile number. But can you use an Aussie number for that for the registration and bank account opening.

              Or you use the eSender method for a temporary HK number? just wondering what is the best method

          • @peter05: ok but how do you receive the SMS itself? You would need to get a Hong Kong Mobile number. Can you use an Australian mobile number?

            • @neonlight: hk mobile only

              It is probably best for you to ask a friend or family to use their number if you don’t have access to one. In my experience it doesn’t matter how many accounts are opened under the one number. It appears any SIM card will work so I just got a China mobile one

              Coincidentally these China mobile SIM cards can also roam and receive sms in Australia without charge…

              • @peter05: I tried Bank of China app it has indeed the scanning feature for HKID it does work. I prefer that than za bank much more trustworthy

          • @peter05: Hi, any tips on how to apply without any income evidence? I keep getting rejected and asked to come into a branch…

            • @griffy: sorry i have no idea why you would need income evidence. this is a basic product. are you trying to enable all the investment features in their accounts? from all the people that have signed up i have never heard of having to provide income evidence…

    • Yeah but what if I don't have a HK mobile number? Can you use eSender to apply for bank of china account using a friend's address??

      Please do tell how to open a Bank Of China Hong Kong account from Australia?

      My relatives asked at local branch they said they provide no such service here at BoC

  • Thank you for the clear instructions. Very helpful. Have you received the cash in your account yet? Do you know how long it takes?

    • I worked in Hk for a while and had opened an account with hsbc Hk

      Took me 5 mins to apply via hsbc Hk and the money is in my account after 2 weeks

      • And what if you haven't got a local HK account. Can you get one without using za bank? Can you apply from overseas?

    • Yep received the $10k last week!

  • ZA Bank on Andriod Google Play

    "This item is not available in your country"

    shown on google play. How did anyone manage to get thru just download this? Played around no option to adjust your country setting???

    • You need to change country to Hong Kong I think

    • did you manage to figure this out? still trying to get pass "This item is not available in your country"

      • +1

        Forget ZA Bank. Go for Bank of China. I haven't had the time to write out full instruction here. Will do so soon.

        My application to receiving the money into the bank account took me just 1 week and withdrawing the money out from CBA using the provided bank card took me exactly 1 month.

        • do you need to open BOCHK or BOC Australia bank acceptable?

          do you need HK sms number?

        • did you have to open $50000aud account?

        • I opened a BOCHK online account with aus address and aus mobile phone number. Would I get the $10K? or I have to open an account with HK address and HK mobile number?

          • @DF8: I also use my Australian mobile number and home address. I received mine in a week. You probably will get yours within these few days.

        • Hi, could you please give further detail on which BOCHK account you opened to receive and transfer the HK payout to an OZ account? Thanks in advance

  • There are news saying concerns about banking with ZA bank (as it is backed by China) as they would give your details to China (similar issue they said when you use Hwawei phone)

    • Source?

      • News/links i had saved were now removed or Error 404 after the Hk national security law was passed by Beijing.

  • +1

    I managed to open an account, register, got as far as getting an email advising me the 10k has been credited. Then when I tried to log in, the ZA bank app tells me I need to update, and when I'm in the app store an error message comes up: "ZA Bank" no longer available. The developer has removed this app from the app store.

    Anyone else having this issue? Did I get gypped?

    • +1

      Got this as well, not dupped. I think its because, did you happen to change your Apple / Google Play Store to Australia? I had to resign into itunes and was able to see my money in there

      • +1

        Ah, yes, my phone (iPhone) keeps automatically flicking the region back to Australia for some reason. I've tried it a few times, and every time I have to select HK 5-6 times before it will stay on HK.

        Thanks! :)

        • what was your turnaround time? It seems i've seen some take around 2 weeks

          • +1

            @JesusDualWields: it was really quick, applied for the account and the payout on 10/07, received payment on 14/07.

            • -1

              @Bulabalabibi: Yeah man very efficient unlike bloody Aussie farking Centrelink and crappy welfare

  • You have to have a local bank account to apply for the HKD$10k payout. Got mine done and paid.

  • -4

    Go to Report>Illegal/Inappropriate>Type "Promotes illegal rorting of government relief program">Submit

  • ZA bank offer 1% saving rate that is better than any HK banks. perhaps to slow the devalue your HK money for open this account.

  • I'm up to step 3 but when I go to register, I get an error message saying that I can't do it now due to pending internal review (around 3-5 working days). Did anyone get this message and what happens from there on?

  • I claimed the 10K via BOCHK app instead. Also they accept Australian address and phone number. Quite pain free really.

    Far easier and faster than ZA Bank.

    • Hey how long did it take the bank account to get approved before you can apply for the 10k? Can you apply for the 10k through the app as well?

    • @edisonAu: Did you apply for your BOC account in Australia? If so, did you setup your account online or you went into a branch? Thanks

    • I know this is an old thread, but just wondering what fees are involved to open an account in HK from Australia? any maintenance fees to keep acc open in HK? thanks

  • Hi @deal01 To what I have heard from others so far: (I have not had a chance to go to a bank to confirm if it is true)

    1. HSBC - Will charge AUD$200 once off servicing/handling fee.
    2. Bank of China (BOC) - Open a VIP Term Deposit account and deposit AUD$50,000 for 3 months. No fees
    • tell me more :)

      • Hi Poor Ass
        You should be able to open an account with HSBC through the HSBC HK app to receive the HK covid cash if you are still seeking a solution

  • +4

    I will provide full detailed instruction in opening this BOCHK bank account to withdrawing the HK Government Cash Payout Scheme ($10,000 HKD) from any major AU bank ATM machine later on. Feel free to ask me any other questions.

    More information on opening BOCHK bank account is here (https://www.bochk.com/en/more/ebanking/bba.html)

    • Opening this BOCHK account is completely free of charge.
    • You are required to down the "BOCHK 中銀香港" app from your smart device to open the account (Your face and your HK ID card will be captured to set up this account).
    • For a successful application, your NATIONALITY can only be "China (Hong Kong)" or "China (Mainland)" or China (Macao)".
    • You can use your Australia, Canada (other countries are listed on BOC website) mobile number and home address to apply for this bank account.
    • This is an official BOCHK bank account. (BOC in AU have no details or any information of this account in any Australia BOC bank).
    • It takes about 30mins or more to open the account.
    • Your new BOCHK account will be ready within 24 hours.
    • You can apply for the HK Government Cash Payout Scheme right after you set up the bank account (there will be a button/link for you to click on to apply for the Cash Payout Scheme).
    • It only took me 1 week to see the $10,000 HKD (Cash Payout Scheme) in this bank account.
    • Within 30 days you will receive the BOCHK bank card in your mail (posted to your AU home address)
    • There is no need to carry out any international money transfer to withdraw the money out.
    • The money can be withdrawn from any AU major bank ATM machine using the BOC HK bank card (which will be posted to your AU home address within 30 days after opening the bank account).
    • Every single time you withdraw the money out from the AU ATM machine, it will cost you $7.50 AUD (transaction/processing fee). So whether you are going to withdraw $20 AUD or $1650 AUD (=$10,000 HKD) the bank ATM will still charge you $7.50 AUD from that back account.

    A quick 6 steps summary to open this BOCHK bank account:

    1. Download the "BOCHK 中銀香港" mobile app
    2. Scan your HK ID card.
    3. Perform a facial recognition.
    4. Input your mobile number and other details.
    5. Set up internet banking user name and password.
    6. Provide other personal information.
    • You may require to provide your Australia Tax File Number and/or Hong Kong Taxpayer Identification Number (TIN) [If you wish to do so]
    • Education, occupation and business information
    • Expected bank activity pattern and level [You can just make it up]

    NOTE: Please write down the following information when setting up your account as is it is very important when logging in and activating your BOC bank card.
    1. User Name
    2. Bank Account Password
    3. 6-digit Passcode
    4. BOC Bank Card PIN

    • Is there any information on monthly account keeping fees and/or minimum amount needed to be deposited into the bank account

    • Does this process automatically open a Hong Kong Dollar Savings Account?

    • Anyone know if this process for opening BOC bank account with AU mobile and address still works since this was posted in April 2021? Just tried the ZA bank method and unless you have utility bills to prove your HK address you can’t open an account with them…. :(

      • Hi Flau87
        You should be able to open an account with HSBC through the HSBC HK app to receive the HK covid cash if you are still seeking a solution

  • Great work Thanks

  • +2

    Here is some additional information for opening a BOCHK bank account:

    This BOCHK (Mobile Account Opening) / 中銀香港 (手機開戶)

    • You are new to BOCHK customer, or not holding any BOCHK savings or current account in single account / joint account.

    • You do not need the latest smart HK ID card. As long as it is a valid HK permanent ID card. (Smart HK ID card is supported)

    • You must have a valid email address, mobile number, and home/postal address. (I strongly recommend you use your Australian mobile and address)

    • In the field for NATIONALITY, it can only be "China (Hong Kong)" or "China (Mainland)" or China (Macao)".

    • If you enter a mobile phone number/ residential address/ correspondence address outside Hong Kong, you are required to provide relevant Jurisdiction of Residence and TIN during the account opening process. If you cannot provide TIN, you may not be capable to open an account. [As I do not have a Hong Kong TIN (Taxpayer Identification Number) so I provided my Australian TFN (Tax File Number) instead.]

    • Opening this mobile account gives you TWO account numbers. (1) HKD Saving account 港元儲蓄賬戶 and (2) Multi-Currency Saving account 外幣活期儲蓄賬戶

    BOCHK FAQ 常見問題 can be found at the bottom on the page.


    In regards to bank fees, this is what I found (Please let me know if I am wrong here)

    • The service fee for all personal Integrated Banking accounts has been canceled from 1st August, 2019.

    • The annual fee for BOC Card has been canceled from 1st August, 2019.

    General Banking Service Charges (https://www.bochk.com/en/servicecharge.html)
    一般銀行服務收費 (https://www.bochk.com/tc/servicecharge.html)


    NOTE

    • After you received your bank card from the mail you still have to go through a complicated process to activate the card and to set up an "overseas daily ATM withdrawn limit". (Comparing how we activate our bank or credit card here in Australia it is 10 times more difficult)

    • You will NOT receive any mail for the bank card pin number. Since this pin is created by you when you initially set up the account. Please remember to write down your pin number.

    • When withdrawing money from Australian ATM machines, the AU Bank ATM will charge you $7.50 AUD (for CBA ATM) and BOCHK will also charge an additional $15 AUD from your account for withdrawing from overseas.

    • Thank you for this. I followed your instructions and have received money in my account and the bank card now. Now just trying to transfer or withdraw the money. How did you activate the ATM overseas function? Did you go through the two-factor authentication? This isn't working for me and they're asking me to go to the branch…?

      • would like to know this too

      • As I mentioned above the activation process is not as straightforward comparing to activating a bank card or credit card issued in Australia and the whole procedure is a bit confusing as well.

        • The activation procedure will be provided together with your BOC Card. (Takes about 30 days in the post)
        • Yes, you do have to go through the two-factor authentication and this is when the 6-digit passcode comes in.

        I am not too concerned if I could not successfully activate my BOC card online. As long as the money is in your bank account before 31-Dec-2021 and that is what's important. For myself, I don't mind leaving the money in the BOC account. I can always take the money out when I get the chance to go to Hong Kong again or you could transfer the money to a relative's bank account and get them to give you the money back in Australian dollars.

        Once I am out of lockdown I will be helping some friends of mine to activate their BOC cards. I will try to post detailed instructions in the BOC card activation process.

        Until then, good luck to you all, and please do take care and stay safe.

    • @Mr Bargain I've followed your BOCHK guide, including using an Australian address, Australian mobile number and I provided my Australian TFN. I didn't provide a Hong Kong tax number and I said I wasn't a tax resident in HK. While my application was submitted, on the next day I got a message that the BOCHK can't accept my application.

      I'm struggling to work out what I did wrong. Were you successful the first time? Do you know whether I can try again, and if so, how long will I need to wait? If I'm trying again, should I use another email address and mobile number?

      Thanks!

      • Hi JumpinJack012
        You should be able to open an account with HSBC through the HSBC HK app to receive the HK covid cash if you are still seeking a solution

  • Wow thank you for this. I was going to try opening up ZA bank / wechat number method but that method doesn't work anymore.

    Just finished my application with BOCHK, hopefully it will be active soon.

  • @Mr Bargain We tried to open a bank account via Bank of China app in August 2021, it was not successful. And we will go and do it one more time this month. We did not know what went wrong? Maybe the TFN or Hong Kong address we did not put it in? Maybe the HKPIC issue? I looked at your steps it was pretty straight forward but we did not know why we could not do it! Can you help? Thanks!

    • Hello @Yoke:

      How can I help you?

      If you are going to use your TFN then you are not supposed to use your HK address or HK mobile number. You must use your AU details.

      I would recommend you to use your AU address and mobile number. It would be much easier when you try to activate your BOC card.

      If you are still unsuccessful, as a last resort is to pay AU$200 to open an HK HSBC account at HSBC Australia (make sure you mention it is for the HK Government Cash Payout Scheme). You could still get ~AU$1500 back rather than nothing at all.

    • Hi Yoke, I am also wanting help with this, wondering if you managed to successfully open a BOCHK account?
      Thanks in advance

  • @Mr Bargain, Thanks for sharing the experience on opening account with BOCHK vis their app. I tried to open the account with the steps detailed, but for some reason, it doesn't accept my Australian mobile number, any suggestion? Thanks in advance.

  • Hello @KingKwong, You do have to make sure all your other personal details you have entered are from Australia.

    AU Address
    AU Mobile (+61 4xx xxx xxx)
    AU Tax File Number

    Do not use an HK address together with an Australian mobile number or vice versa.

    Please let me know if that was the issue with your application?

    • @Mr Bargain,

      Thanks for your help. Yes, I did use all AU data for the entries.

      Eventually I uninstalled the BOCHK app and install from Play Store again, it finally accepting the mobile number and able to submit the open account request. However, received the message the next day that my application is unsuccessful!!

      After reading more online, I found out we can open account via HSBC app too, so I go ahead with the HSBC app and has the account opened, now waiting for the cash payment to come through.

      • Hi @KingKwong,

        I'm sorry to hear that the BOCHK did not work for you. But then I'm excited to know that you have found an alternative solution. If it works surely is much better than my HSBC method.

        If you don't mind could you please let us all know once you have received the cash payout into your account? Thanks

        • @Mr Bargain, will do. Thanks.

          • @KingKwong: @Mr Bargain, Apply via HSBC App works, just to note when opening account, you need to change the location to Australia. It's pretty straight forward otherwise.

            • @KingKwong: @KingKwong Could you please confirm whether the instruction below is correct or not:

              HSBC instructions for "Open an HSBC Bank Account Online with your mobile"

              HSBC - Ways to register for your HKD10,000 Cash Payout Scheme https://www.hsbc.com.hk/transfer-payments/cash-payout-scheme/


              NOTE: You're eligible if:

              • you're over 18 and under 65, and a new HSBC customer
              • you hold an HKID

              Download the HSBC HK Mobile Banking app (HSBC HK App)

              1. Screen: [End User License Agreement] >> check on "I agree to the license" >> Continue

              2. Screen: [Important notes] >> check on "I agree to the notes" >> Continue

              3. Screen: [HSBC Account Opening] - Open your account in under 5 minutes - Default: Your current location is Hong Kong SAR >> Click on "Change location?" change to Australia >> Continue

              4. Screen: [HSBC Account Opening] - Which account would you like to apply for? >> HSBC One >> Apply

              5. ………. (I did not go any further)……

              Feel free to add the following steps.

            • @KingKwong: I'm trying to open up the acc via HSBC Hk app, I'm through to the very end but its stuck on Hold tight, we're checking your details…(approx 10mins and I've tried x2) did you encounter this? Did you put down 2 nationalities in the form or just put Australian? I'm confused where it could have gone wrong and when I contacted HSBC international team, they have no solution for me but to wait for their team to do a call back which could take some time and cost $
              Thanks!

              • @deal01: deal01, I didn't put down 2 nationalities in the form, the main thisng is to change location to Australia, else it went quite smoothly for me.

                • @KingKwong: Thanks , so just Australian as the nationality? I tried several times and they even told me to update the IOS to 15.1 to do it, but the page gets stuck on 'hold tight we're checking details'
                  I'm trying to work out how to troubleshoot this or what I could have gotten wrong…if it's an error from my end…
                  want to avoid paying $200 to get it done

      • -1

        Hi KingKwong
        Also awaiting your update on your success with HSBC app please.

        Please kindly advise:
        1. If you were able to download as normal or if you need to change location to HK to download the app
        2. Utilising AU address, mobile and tax file number with scanned HKID?
        3. Sounds like it may have been similar to BOCHK application (had that been successful that is!) and has a section in settings to activate the HK pay out and now you're waiting for it to land in your account correct?

        Thank you

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