Marketplace
Purchased "Perfectly Working" Second hand phone on ebay. Arrived just as described and was impressed until I realised one of the speakers is very distorted, like its damaged or possibly been in water. I have read there can be an ongoing issue with Xperia phones with possibly a software/firmware issue or speakers failing prematurely in devices and the seller may have not known.
I really need the phone, it was not bought as a spare so I am wondering what would the options be? I know I could just do an item not as described but then wouldn't have a phone that works..
I chose this phone compared to the cheaper, broken devices. Speaker may be able to be replaced but I know it can be easy to damage other things when opening some of these phones if I did it myself and not worth paying for it.
Wonder if there is an option for a partial refund, for the cost of the replacement speaker possibly? But then I know it can be frowned upon because it can be a way used to extort refunds by telling lies.
I could try and record a video as proof.
Is this kind of thing expected in a second hand "perfectly working" used phone?
You can ask for a partial refund, or eBay will just completely refund you. Ebay Customer protection is pretty good and lenient. Bonus if you purchased on a credit card so you can do a charge back as last resort.