I had purchased chair and table in an online store (~$1800), and decided to cancel the order before the order is shipped due to shipping delays. Seller is ready to refund, but is going to cut 4% fees as I had paid using PayPal. Is this the standard (since PayPal seller fee is only 2.9%)?
Thanks for your reply, change of mind sucks. I should've been more careful.
how long is the delays in getting new stock?
8 weeks.
@PissLUR: It was marked as in stock at warehouse with delivery within a week. Now its changed to 8 weeks.
@avendr: Yeah I would've said for you to wear it as well if it was just a change of mind.
For this one though, an 8 week delay for an item marked as in stock is really not acceptable, I would push for a full refund. Especially at the moment it could easily blow out way past 8 weeks as well.
Maybe they have restocking fees as well.
PayPal doesn't refund their fee anymore and therefore the seller is passing on full fee to you. But it should be 2.6% + $0.30.
Might be less if a large volume seller.
Seems unfair, I would press them on this since they advertised the product as in stock when it wasn't.
If it was just you changing your mind, then an extra 1% over costs is not unreasonable.
Given that they've sold something they don't have, with no upfront notice, then it's their fault and I wouldn't accept any deduction at all.
They play the game this way to minimise costs and maximise profits, well.. this is the risk
Name and shame.
Is it focus on furniture?
That's a good business model really…
You never have to actually hold stock
You have zero overheads
You advertise expensive items as in stock
When someone orders, tell them it's 8wks away, 12 wks, whatever scares them off
Charge 4%
Give PayPal their cut
Rinse and repeat
There is a Base fee and for the inconvenience caused by you.