What Are My Rights, if Any at All? - Put an Order, Called a Literal Minute Afterwards to Have It Cancelled

The Milk Man on 15/06/2020 - 11:55
Last edited 15/06/2020 - 12:30

fine you win i'll take the store credit, jeez

Hey
I've put an order on an online website - right away I regret and noticed I chose the wrong items, I called , they answered-
I let them know I'd like to cancel my order as I've made a mistake with my choice of items ->
They asked me to send an email ->
I have, got an automatic response that at the end of it says "sorry we can't cancel orders due to change of mind at this time of COVID due to load on packing team" - I just, a minute ago put the order, just now , a minute ago. Just now. What packing team? you estimated dispatch in 5 days. ->
I call again ->
Someone from Aftersales answers, this time hears me out and puts me on hold for a few minutes and comes back with bitter news;
While we're able to cancel the order, we won't give you your money back , only store credit. I was in awe.

Why? Have I wronged anyone? You're not losing anything I just wanted to amend my order at my own will , why is my $100 held hostage because they feel like it?

The store representative says that in their TOS it says they will not provide a refund:

Change of Mind Returns & Cancellations
We can accept returns and order cancellations for incorrect choices or change of mind, for a store credit. We do not provide refunds for change of mind returns or order cancellations.
If you would like to arrange a return, please email us at ******** with your order number, and the items you wish to return, and we will issue you with a Return Authority Number.
A Return Authority Number must be received from Australian Wholesale Oils prior to returning any products. No credits will be issued without a Return Authority Number.
Product(s) must be returned in their original packaging and must be unopened, unused and undamaged.
Customers are liable for return postage charges

What are my rights?
I placed the order through PayPal and my first thing to do after the conversation is to open a dispute infront of the seller - hoping it'll get my point across, if not , escalate it.

What are my rights? tips?

General Discussion

closed Comments

  • jimbobaus on 15/06/2020 - 12:04
    +12

    We do not provide refunds for change of mind returns or order cancellations.

    They are within their rights to refuse to refund
    A lot of retailers do this, they usually use words like "please choose carefully" etc

    Paypal will find on the retailers behalf, they have different agreements in place with retailers than they do for the general public (have dealt with them as a retailer before)

    AND.. if you do a charge back on your credit card (which in this case would be against PayPal) you risk being banned by PayPal

    Take the credit and order the correct item you need

  • dust on 15/06/2020 - 12:04
    +5

    You said it yourself.

    We do not provide refunds for change of mind returns or order cancellations.

  • mbck on 15/06/2020 - 12:04
    +5

    Refunds for change of minds are not part of the ACL.

    A store may give you a full refund or store credit if they want to keep goodwill, but technically they can refuse.

    Escalating via PayPal will probably do nothing.

      • ozhunter on 15/06/2020 - 12:12
        +4

        You get store credit.

          • ozhunter on 15/06/2020 - 12:16
            +6

            @The Milk Man: Just because you open a dispute, doesn't mean you'd automatically get your money back.

            What you actually need is an entitlement attitude adjustment.

            • The Milk Man on 15/06/2020 - 12:19
              -5

              @ozhunter: 🤷

              Maybe.

              I called and let them know I made a mistake literally a minute afterwards, its not like someone's lost resources on work or effort.
              I just didn't feel comfortable having $100 held within their store, just wanted it back to revise at my own leisure

              Why am I entitled?…

              • Ughhh on 15/06/2020 - 13:30

                @The Milk Man: Because the law says your not legally entitled to refunds for change of mind. If they allow it, then it's under good will, not because you had the right.

  • JIMB0 on 15/06/2020 - 12:04
    +10

    You have the right to cancel the order and place another order for the correct items using your store credit.

  • trapper on 15/06/2020 - 12:05
    +9

    You say you choose the wrong items, so why not just reorder now with the right items and use that credit?

      • Boioioioi on 15/06/2020 - 12:11
        +9

        Just get what you originally wanted mate. No point going to such effort in an act of spite.

        You'll live a happier life if you learn to forgive and forget. This situation hasn't caused anyone significant hurt, no point dwelling.

        • The Milk Man on 15/06/2020 - 12:13
          -3

          I don't want the items I chose originally and I made sure to contact them as quickly as possible.
          It just feels like I now gotta put the $100 into them because of that, tho I didn't too do anything to WRONG or HURT anyone , it was just that response of the person I spoke to that makes me not want to deal with them.

          • Pecan on 15/06/2020 - 12:15
            +4

            @The Milk Man: YOU made the mistake and chose the wrong items, they have done nothing wrong. Grow up. Surely this is a troll post, otherwise how tf can people act so entitled and think this is ok beggars belief.

            • The Milk Man on 15/06/2020 - 12:17

              @Pecan: Huh?
              Yeah I made the mistake , nothing happened between that one minute of me purchasing to the call that I had with them.
              Why does it have to be a troll post that I changed my mind and asked for my money back so I can decide a 2nd time how much I want to spend.

              I understand they don't have to and I understand I made a mistake - literally why i'm here.
              Not sure whats the point of your comment.

              • chasis on 15/06/2020 - 12:39
                +3

                @The Milk Man:

                tho I didn't too do anything to WRONG

                then…

                Yeah I made the mistake

                🤷

                • The Milk Man on 15/06/2020 - 12:42

                  @chasis: Is it wrong to make mistakes? :(

                  • chasis on 15/06/2020 - 12:44
                    +1

                    @The Milk Man: Fair enough.

                    As it was your mistake, I would still ask for refund but I don't believe they need to give it to you.

                    Good luck!

                  • ShannonN on 15/06/2020 - 14:13

                    @The Milk Man: No But its wrong to NOT be alert and pay attention to the descriptions etc of what you are ordering

      • k-rokfm on 15/06/2020 - 12:13
        +3

        Then why not use your store credit and get the correct items? Then youll all be happy right?

      • apsilon on 15/06/2020 - 12:14
        +3

        They upset you because you changed your mind? They offered you store credit so you could order the different item/s and you're still upset. You said yourself you just wanted to order a different item so why is store credit such an issue? There really is no pleasing some people.

        • The Milk Man on 15/06/2020 - 12:14

          boy what if the items I want aren't accumulating at $100?

          • apsilon on 15/06/2020 - 12:20
            +4

            @The Milk Man: The order something additional or save the difference for an item you purchase at a later date. You're going on about how this person who helped you has somehow insulted you. Take responsibility for your own actions. It was your error. The only one who should be put out by it is you.

              • DingoBilly on 15/06/2020 - 14:19

                @The Milk Man: It's interesting. I wonder how someone would actually get through to you on this topic. You didn't just ask for guidance and help - if you did the post would be resolved pretty quickly. You'd say "Fair enough - I'm wrong, thanks for the advice!"

                Instead you've been trying to justify yourself multiple ways and even here you're trying to blame "justice warriors" for ruining your day and playing up the victim role instead of just been able to accept your mistake and move on.

                Is it worth reviewing your post and replies and imagine it's someone else?

                • The Milk Man on 15/06/2020 - 14:25
                  -2

                  @DingoBilly: Here's the thing, I wasn't lying or deceiving you guys I was just being plain an honest , from the moment I said I just felt salty from that response I got over the phone and didn't feel like doing business with them anymore - I am not sure how is that wrong - I just didn't want my $100 held with them , wanted my money back , so I asked how I could do that.
                  But yeah people didn't like my incentive or mindset and turned on me and honestly? Made me defensive.
                  I definitely understand my mistake and that law clearly backs up their actions , I do, really do.
                  But I'm a stubborn twat and wanted it my way, and wanted to also convince people why my way is the high way.

                  I definitely don't think I'm entitled and I do think this became a witch-hunt , people on the internet love blowing things out of proportions.

                  I genuinely felt like I haven't done anything wrong to have $100 taken away from me and held in their website- I was agitated with the way things turned out.

                  • Pecan on 15/06/2020 - 14:41

                    @The Milk Man:

                    But I'm a stubborn twat and wanted it my way, and wanted to also convince people why my way is the high way.

                    ..plus inferring you might put in a fraudulent PayPal claim, getting your money back in full on top of the store credit you would have gotten.

                    If this isn’t an example of entitled behaviour, then I don’t know what is.

  • Boioioioi on 15/06/2020 - 12:11

    What's the store?

  • CyberMurning on 15/06/2020 - 12:14

    What Are My Rights, if Any at All
    you have the right to post on ozb.

    and oh, call bikies

  • Baysew on 15/06/2020 - 12:15
    +3

    Sounds like you are having a bad hair day.

  • lvagg59 on 15/06/2020 - 12:46

    Same thing happened with me a couple of years ago and I got a full refund from Paypal.

    • The Milk Man on 15/06/2020 - 12:53
      +2

      It's a bit too late for me.

      I'm just an idiot.

      Way too hasty
      Rip 100$

  • Caped Baldy on 15/06/2020 - 13:23

    Should have said you wanted to cancel to order more.

    • The Milk Man on 15/06/2020 - 13:48

      Store credit would've still applied to that situation. :(

  • bongom on 15/06/2020 - 13:41
    +2

    When you become an adult you might understand that you're not entitled to waste the buyers time for free.

  • ddhar on 15/06/2020 - 14:54

    Just choose the right item and be happy. Why the need to create/drag a needless drama?

    • The Milk Man on 15/06/2020 - 15:05

      But I have done that.
      Not sure how I managed to offend people 😔

  • Moderatorhamza23 on 15/06/2020 - 15:17

    Comments are closed,

    Thanks.

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