Is Buying Extended Warranty Really Worth for LG 65 Inch C9pta

Ljags on 10/06/2020 - 18:40

Hi,

I picked a LG oled c9pta 65 inch last week from factory plus as a carton damaged piece for $2999 with 12 month warranty. Its a new tv and not a refurbished one as told to me. Factory plus offered extended warranty for an additional 2 years for $289. I can purchase this within a week of sale and I am just wondering whether to go for it and pic ext warranty or bank on the brand and performance of LG c9 from various sources and just save some money and ignore ext warranty.

your comments and suggestions please.

Thanks

Electrical & Electronics

Comments

  • Drakesy on 10/06/2020 - 18:56
    +11

    For a ~$3k tv Australian consumer rights should cover you for at least 5-6 years. Personally i still feel extended warranties are purely there to increase commissions while offering you exactly the same coverage as consumer law.

    • jags on 10/06/2020 - 19:12

      Drake,

      My concern is though its a new tv its carton damaged and hope it doesn't pop up with defects after an year.. and i also googled that australian consumer rights cover you for only warranty period of 12 months, is that right?

      • Drakesy on 10/06/2020 - 19:45
        +3

        Yeah they'll tell you that in store, but a reasonable life span for a tv of this value is 5-6 years so they'd need to cover you for that length of time

        • jags on 10/06/2020 - 19:52

          thanks

        • Hybroid on 10/06/2020 - 19:55
          +2

          a reasonable life span for a tv of this value is 5-6 years

          Says whom? Not the ACL. It doesn't define a period.

      • xuqi on 10/06/2020 - 20:20
        +3

        ACL doesn't specify a period.

        https://consumerlaw.gov.au/sites/consumer/files/2016/05/0553…

        • Xizor on 15/06/2020 - 18:59

          Perhaps only of some relevance but i recall there was a case that went to court which established some sort of basis for it. I remember reading someone linked it here once.

  • Prizm on 10/06/2020 - 20:05
    +3

    I bought the same C9 from JB HiFi and (given the price), I deliberately purchased an extended warranty on top. I'm fully aware that the TV "should" be covered for a "reasonable" amount of time according to aussie law. But that sort of wording doesn't give me confidence.

    If my TV dies 3 years later, I don't want to be leaving it up to ACCC interpretation as to whether my TV should still be covered by warranty. I just imagined a hundred emails going back and forth between all parties, all trying to pass the buck. I just don't have the time and energy for it.

    I prefer the idea of just taking it to my local JB 3 years later and having them sort it out under their warranty. And hopefully it'd be a much smoother process. That's the theory anyway.

    • Mechz on 10/06/2020 - 20:43
      +1

      It might be a few emails but not a hundred. Read up on others who have done the dance, it's definitely not a few hundred dollars worth of effort.

      • Prizm on 11/06/2020 - 05:27

        For the record I got a total of 5 years warranty/care plan with JB, which was about $230.

        I previously had a Sony (bought from Sony online) that would sometimes not turn on if there was a USB plugged into the back. The TV only had the usual 12 month warranty. Sony replaced the motherboard in good faith 18 months later but it didn't fix the problem.

        After that, they wanted additional repair fees to get it looked at again. And because the problem didn't always occur, jumping through the troubleshooting hoops took even longer.
        I just didn't have the time to keep arguing over it. Plus I planned to get another brand of TV anyway.

        To me it was worth the extra warranty cost of the LG C9 to have better (and local) support and guarantee.

  • Patchy01 on 10/06/2020 - 20:27
    -1

    The Aussie Consumer Guarantee is not enforceable and every company in Australia knows it. The department of fair trading, another useless government department even states on their website, that they cannot enforce any decisions. So all the companies know this and just refuse to help if out of warranty. Fair trading will then funnel you into the tribunal, and once you go down that road, you start paying for every process. Eventually you pay more in fees than the repair/replacement was worth but the gov has made their money off you so don't care.

    • skid on 10/06/2020 - 21:10
      +1

      I didn't mention the ACL to Samsung who gave me a full refund 5 years after the purchase of a $2000 TV that had 12 months warranty.

      • Patchy01 on 10/06/2020 - 21:19
        +1

        No doubt there are exceptions but most companies will string you along knowing they won't be forced to help you.

      • Patchy01 on 10/06/2020 - 21:21

        That's very good news I have recently purchased a 75' Samsung qled.

    • MechEng on 11/06/2020 - 08:40

      I do not know what you mean by the Aussue Consumer Guarantee, but the Australian Consumer Law, is a Law, thus it is enforceable.
      Companies will get fines if they do not follow it.

      • Patchy01 on 12/06/2020 - 13:21

        The guarantee refers to extended warranty. You are expected to get "reasonable" use out of a product, regardless of the warranty period. For example, you purchase a tv for 2k with 2 yrs warranty standard, and it breaks after 3 years, under the consumer guarantee you can claim for a repair or replacement. https://www.fairtrading.nsw.gov.au/buying-products-and-servi…

  • dins on 10/06/2020 - 23:26

    For just 2 extra years $289 sounds too steep for mine. Plus with 3 years it shouldn't be too difficult to get any repairs done under consumer laws if something goes wrong during that time. Purchasing 5 year extended warranty for high use/high value purchases is worth it I reckon. Bought the same telly with 4 years extended warranty added for around $360 extra I think from the Good Guys not too long ago. So maybe ask them if they could do some deal there for a 5 year extended warranty.

    • jags on 11/06/2020 - 12:08

      ya, sure will check with them if they have anything more than 2 yrs, else will take for 2 yrs..atleast will give me peace of mind for 1+2 yrs..

  • marcozmitch on 11/06/2020 - 04:13

    I think that a quality brand like LG should not have many problems, google the TV to see if there have been any issues.
    My 4K LCD LG has been going well for many years and I am extremely happy with it.
    I am not so familiar with OLEDs and if burn-in is really an issue or not and that issue alone, if you have that fear, would make me consider the extra insurance, even if it is a rip-off.
    The actual price you paid though is a bargain for such a beautiful TV.
    Can you put it on your H&C insurance if you have an electrical fault/brownout in the home/area?

    • ashpete02 on 11/06/2020 - 07:28

      I got a LG from HN bour 8 yrs ago, it failed after 2 yrs, had the HN extra warranty and it was painfree experience - glad I got it, got a Panasonic to the same value of the original tv which was obviosuly a much better, and bigger tv, 1 week after 1 year it failed, panasonic replaced it and made out they were doing me a favor as it was after the 1yr warranty (needless to say I would have taken it further if they didn't). Moral of the story, glad i got the extended warranty on the first one, couldn't get it on the second as it was a replacement, should have got something with a 3yr warranty as the replacement but I doubt any 'offered that' at the time (like hisense)

    • jags on 11/06/2020 - 12:14

      ya got a decent bargain and the product is good, but its better to be safe than sorry i reckon and pick ext warranty rather..though i have H&C insurance i dont think it will cover product faults.

      • marcozmitch on 11/06/2020 - 12:20

        I once had a situation where a guest accidently pulled my Plasma TV over, hence my reference to H&C. It smashed quite nicely.

        • jags on 11/06/2020 - 12:33

          haha…got your point.

  • sunnyc on 12/06/2020 - 06:26
    +1

    Have you got credit card insurance, some cover for damages up to 5k

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