Couple of questions re OPTUS NBN

chrisd262 on 31/05/2020 - 15:00
Last edited 03/06/2020 - 11:15 by 1 other user

I am a long time user of Optus Cable

NBN is now available to me as Fibre to the curb.

My question please is for anyone who has moved from Cable to Optus NBN or has experience with connecting.

What is the process of being connected from the street? Is a new 'cable' run into my house from the street?
What hardware is provided? Is a socket added to which I connect similar to cable?
Can I use my existing Optus Wireless Router?

I have a very old Telstra socket in another room to where my cable connection is?
Is this of any use?

Many thanks for any info

Cheers

Chris

Internet Broadband nbn

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Comments

  • wallet72 on 31/05/2020 - 15:33
    +2

    I was an Optus cable customer for 4 years and then changed to Optus HFC NBN.

    I wasn't going to bother but the Cable internet started to have issues so Optus said they would migrate me for free and promised me the same speed.
    They ran another cable for my NBN, and new modem and all went well.

    BUT…

    the speed was slower than the cable speed - it was because the 'equivalent' NBN price to the cable price was a slower plan. After a few emails back and forth reminding them of their promise, they gave me the faster NBN plan for free.

    So far, no issues - it's actually been more reliable than the Optus cable was. Saying that, I replaced the Optus router with my own, because I was having weird performance issues they couldn't fix.

  • jamescavs on 31/05/2020 - 16:12
    +5

    Went from Optus cable to Aussie Broadband HFC. They installed a new cable point in the house and deactivated the old one.

    We reused our Optus router they gave us. The router had its WAN port covered up with a sticker so remove that and connect into that point. I also had to go into the router settings and change it so it uses the WAN point instead of the cable port. I felt like Optus were deliberately hiding these so their users would upgrade/buy a new router instead of realising they can just reuse it.

    Can I ask, why do you want to stick with Optus? I just checked their plans online, and they have expensive setup fees (99 to 400 dollars). Aussie Broadband did setup completely for free, and we were on a month to month plan so we could change whenever we wanted. I suggest checking out other providers before going ahead with Optus. We had a horrible experience with Optus so we no longer use any of their services and would never recommend them.

  • chrisd262 on 31/05/2020 - 16:40

    I have been using Fetch and although not essential was thinking of continuing? But I see others provide
    Fetch anyway

  • dassaur on 31/05/2020 - 17:00
    +1

    I was optus cable then moved to NBN FTTC (diff provider).
    The FTTC is connected via the copper lead in. That old telstra socket is likely the lead in from the kerb. If you dont have one that they can connect in the pit then your provider will make an appointment with you for NBN to send a tech.

    HFC is quite different - not the same in your case.

    [edit]
    Hardware provided from NBN is a white reverse-power unit which you need to connect your router into. The optus one will work just fine, as will most routers which have a WAN port (some are combined LAN4/WAN).
    Individual ISPs often have packages where they will send you a new router.

    Some ISPs such as TPG and its subsidiaries (internode, etc) require VLAN tagging to be configurable, even on FTTC - for this I can't say whether the optus router would be able to be configured.

  • cheeseandbacon on 31/05/2020 - 17:09
    +1

    What is the process of being connected from the street? Is a new 'cable' run into my house from the street?

    Input your address here.

    https://www.aussiebroadband.com.au/nbn-poi/

    If you're service class 32, it means that they'll try to use your existing phone line (and therefore, the existing old phone socket in its current location).

    I believe this means you'll be responsible for paying a data cabler to relocate this phone socket if it's not in a convenient location for you.

    What hardware is provided? Is a socket added to which I connect similar to cable?
    Can I use my existing Optus Wireless Router?

    NBN provide their Network Termination Device (NTD) for free, and Optus will also send you a new wireless Router.

    If you're NOT getting a phone service with your optus NBN, you can use any old router connected to the NTD.

    If you ARE getting a phone service with your optus NBN, you'll generally need to use the new Optus router as it has the voice settings saved in it, which I don't think they give out. YMMV.

  • JimmyF on 31/05/2020 - 18:40
    +1

    What is the process of being connected from the street?

    If you have a telstra phone line already installed at some point in the last 20 or 30 years, then yes you're 'connected' ready to go.

    Is a new 'cable' run into my house from the street?

    Only if you want to pay for it.

    What hardware is provided?

    Optus will new a new router out, NBN will send a NBN Modem out (NTD)

    Is a socket added to which I connect similar to cable?

    Nope, uses the existing telstra phone line socket

    Can I use my existing Optus Wireless Router?

    Is it a all in one unit that the optus cable connected straight in to? If so, no.

    The newer optus modems can have 4g backup, so best to try and get one of them as part of the move over.

    I have a very old Telstra socket in another room to where my cable connection is?

    At a guess yes

  • Laziofogna on 02/06/2020 - 19:33

    If you receive the router from Optus it will be free as long as you don't leave before 36 months, leave earlier and they'll charge you.

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