Samsung 75" UHD LED LCD TV - UA75MU7000WXXY - Banding Issues

KDT91 on 26/05/2020 - 14:25
Last edited 26/05/2020 - 14:49 by 1 other user

Hi all,

I've recently noticed some major banding issues on my Samsung TV (UA75MU7000WXXY) and it's getting worse to a point I always see it. It was purchased in May 2018 from The Good Guys and I have the 5 year Gold Concierge extended warranty for it.

I don't believe this is screen burn in from anyhing I could have been displaying on the TV with vertical bars and there is also no natural light that enters the room as it is my theatre room which is blocked out from all sunlight.

Here is a picture.
https://imgur.com/NWuB4rn

What could be the cause? Or just a faulty product?

Should I immediately request a replacement or refund?

Thanks

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  wiipantz on 26/05/2020 - 14:37

  What did TGG or even Samsung say? I had a 2015 model Bravia that developed a horizontal line early on, got it repaired from the retailer (JB) and all was good until late last year it returned well out of warranty. I spoke with Sony and they had it as a known issue on their website and repaired it again, result.
  It looks to be faulty array or light/ component hopefully positive result from either entity but perhaps see if thats a common issue in the Samsung or other forums?

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  skid on 26/05/2020 - 15:18

  That's pretty bad. I have a MU7000 and it has had clouding issues from day 1 (which is normal) but nothing like those dark vertical bands in the pic. Might be worth contacting Samsung and see what they say. Hopefully it'll be a free diagnosis. If it is faulty, Samsung will replace it if they have stock or refund if not. If they won't give you a refund, you could try the Gold Concierge.