Return Opened Item from Amazon AU (Prime member)

ChickenDinner123 on 25/05/2020 - 13:48
Last edited 25/05/2020 - 15:17 by 1 other user

Hey folks,

I recently bought a Reolink 8 Channel NVR with 4 camera bundle from Amazon from their recent lightning sale.

I have opened it and tested it and it is all running well. However when I went to go install it, I realized that It might be a bit too much and am now thinking of returning it. I only received the item a couple of days ago and It is still inside the return window.

When I spoke to the Customer service dude via Amazon Chat, he said he will send me a return label which I print it out and stick on the box and I will not have to pay the return fee and will be refunded completely.

Is this legit? I was looking at other threads and people were charged a restocking fee or other charges. I don't want to send it all the way back only to be charge another $100 because the item has been opened.

Any ideas?

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Comments

  • Fredfloresjr on 25/05/2020 - 13:52
    +1

    "Packaging must be unopened and seals intact (where applicable)." as per their change of mind policy.

    • ChickenDinner123 on 25/05/2020 - 13:54

      Thats what I read. When I asked the person and told him that I have opened it, broke the seal and tested it, he said no worries just print the label and stick it on and it won't cost me anything.

      • WoodYouLikeSomeCash on 25/05/2020 - 13:55
        +2

        Most likely a gesture of goodwill.

        • ChickenDinner123 on 25/05/2020 - 13:56

          That is incredibly generous of them. The item was a couple of hundred dollarydoos.

          • WoodYouLikeSomeCash on 25/05/2020 - 13:57

            @ChickenDinner123: Just check with the rep that there will be no other costs associated with sending it back. (Make sure to save a transcript)

            • ChickenDinner123 on 25/05/2020 - 14:00

              @WoodYouLikeSomeCash: Yup, I've got a copy of the Transcript saved.

              I even told him how if it was sold through a 3rd party I might have to pay 20% re-stocking fee, and he said that since he personally created the return label for me, I won't be charged anything.

          • The Value on 01/05/2021 - 18:49

            @ChickenDinner123: And there it is. Customer for life.

      • ssquid on 25/05/2020 - 13:58
        +1

        That sounds like he was just confirming you wouldn't have to pay return shipping, not confirming that you'd be fully refunded.

        • ChickenDinner123 on 25/05/2020 - 14:02
          +1

          He said that "he will create a free return for me and I'll recieve a complete refund for it."

          I hope that means I am in the clear…

  • 87percent on 25/05/2020 - 13:57
    +6

    Amazon's return system is very good, few times they've refunded me and told me to keep the item and do what i want with it

    • OneIdiot on 25/05/2020 - 15:57

      That's the reason , customers buy from Amazon eyes closed, knowing if anything goes wrong, or they change their mind it's just so easy to return and for free.

      No doubt Jeff Bezos is world's richest.

      • 87percent on 25/05/2020 - 16:20

        I think they can charge a restocking fee, but I’ve never been charged it

  • brokenglish on 25/05/2020 - 14:22

    Yes, it’s legit, they rather you be impressed with their CS and shop again in the future than never coming back.

  • uncompressed on 25/05/2020 - 14:36

    If's fine. Amazon's return policy is pretty great.

  • conan2000 on 25/05/2020 - 15:44

    I have only had to return a few items but have never been charged anything.

  • [Deactivated] on 25/05/2020 - 16:01
    +3

    Just don't return too many items to Amazon as a percentage of your purchases otherwise you may be deemed unprofitable.

    • raptormesh on 25/05/2020 - 17:49
      +1

      Their CS is really good if you have genuine problems but once you get on their shitlist you're SOL.

      • SnoozeAndLose on 25/05/2020 - 18:08

        Do they really have a shitlist?

      • [Deactivated] on 25/05/2020 - 23:33

        Agreed customer service is probably the best around, but yeah don't get on the blacklist. I've been there before with Amazon US, not a good place.

    • SnoozeAndLose on 25/05/2020 - 18:10

      What is the consequences to be deemed unprofitable?

      • [Deactivated] on 25/05/2020 - 23:36

        Basically if you return too much, higher than acceptable, they can decide to deactivate your account. There is quite a bit of commentary online if you google it.

  • Noire on 25/05/2020 - 19:24

    I've managed to return my oculus quest back to amazon only because the one I received was second hand.

  • kazuyamishima on 25/05/2020 - 20:49

    Amazon CS is the best in Australia, never doubt about them.

    Prices are really good too!!

  • andyc26 on 01/05/2021 - 16:34

    Hey chicken, how did you end up with this situation? In a similar boat but with something a fair bit more expensive and the chat rep states I will get a full refund with the free return label for open box change of mind.

    • ChickenDinner123 on 01/05/2021 - 16:39

      returned super easy. I put everything back and they gave a full refund. It was my first refund ever and I was a prime member.

      If the chat agent gives you a free return label and says you will get a full refund (as long as you packed everything), you should be ok. Just take some photos before stuffing htebox.

      • andyc26 on 02/05/2021 - 08:12

        thanks, that's pretty good customer service. I made sure to screenshot the chat too

        • capslock janitor on 16/01/2022 - 14:03

          this isn't Prime-specific which is even better for the average jo

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