eBay Dispute Process Not Following Timeline

screensaver on 19/05/2020 - 05:05
Last edited 19/05/2020 - 05:06

I bought a piece of business equipment on Ebay, paid in advance and showed up to meet owner and pickup equipment. It was not up to scratch but the person was a bit intimidating so I drove home and asked for a Return. That means to cancel the sale, get refund and return item. ($800) based on Not As Described (condition) You have to wait 3 days after asking for return to ask Ebay to step in. But he beat me to it and filed a claim against me writing a thousand or more words full of bs and blah blah. I was not given the right of reply. Ebay says they would make their decision within 48 hours. But that was last Thursday. Still nothing. Has anyone experienced this? And there is an appeals process right? Has anyone done that?

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  • thatonethere on 19/05/2020 - 07:01
    +5

    Contact Ebay and ask

  • SBOB on 19/05/2020 - 07:11
    +26

    You inspected and took the item away and are claiming 'not as described'?

    I know which side eBay's likely to land on.

    • thatonethere on 19/05/2020 - 07:16

      Weirdly even eBay's local pickup rules say you can SNAD or even say you didn't get the item!

      • JimmyF on 19/05/2020 - 09:25
        +3

        and this is why its cash for all pickup items :)

        • lonewolf on 20/05/2020 - 16:02

          But Are you allowed to say cash only, I have never sold on ebay before, only bought. I recently put up my first sale ad and it asked for me to accept paypal as well which freaked me out after all the bad things i have heard of paypal on these forums

          • JimmyF on 20/05/2020 - 17:30
            +1

            @lonewolf: You have to accept 'paypal' but honestly if its pickup, just say cash on pickup only in the listing and remind them of that once they win/buy.

            Pickups are cash, its simple as that. No one has time for paypals 3% fee crap on pickups.

            • lonewolf on 20/05/2020 - 17:57

              @JimmyF: Can I make changes to my auction and put that in the listing now? Or are there fees to change it?

              • JimmyF on 20/05/2020 - 18:05
                +1

                @lonewolf: yes just go edit it, and no fees for editing a listing.

  • Hithere on 19/05/2020 - 07:45
    +17

    You must be the unluckiest person around hellopam2019 - reading your previous posts about all the misadventures you've been involved in.

    Can't see eBay refunding you. You should have inspected your purchase at pickup time and if satisfied then paid for it.

    • screensaver on 19/05/2020 - 07:52

      I took a chance to get flybuy points and cashrewrds cashback 2% I did ask for pay on pickup but he didnt respond. Item in person does not look like picture, but since I already paid I didnt fancy an argument to his face and preferred to do it straightaway online (attempted return) He is claiming it does look like picture and has attempted to talk and talk his way out of it, writing so many words, even at length about a second item he showed me which I didnt buy, nothing to do with this.

      • jimbobaus on 19/05/2020 - 08:05
        +4

        Regardless you would of lost the cashback if you refunded the item, That is why cashbacks take so long to approve they allow time for returns and refunds to be processed so they do not have to pay cashback on incomplete sales/purchases

      • kerfuffle on 19/05/2020 - 08:20

        I took a chance to get flybuy points

        If you bought this after May 6 (I think), you wouldn't have earnt flybuys points on it.

        • screensaver on 19/05/2020 - 08:36

          it was the last day of points

  • whooah1979 on 19/05/2020 - 08:15
    +1

    What is the SNAD? Wrong colour? Buttons not working?

    Please link the listing.

    • screensaver on 19/05/2020 - 08:17

      its a second hand item not in good condition

      • whooah1979 on 19/05/2020 - 08:24
        +1

        Please link the listing.

        • screensaver on 19/05/2020 - 08:33

          Its no longer there. If I lose I am in fact filing an appeal because I was not able to respond to his rant

          • brendanm on 19/05/2020 - 11:14
            +3

            @screensaver: Of course the listing is still there, eBay keeps them for ages.

          • Hithere on 19/05/2020 - 11:29

            @screensaver: Ebay keeps listings for 90 days and they are deleted on day 91.

            Sometimes you can find the listing a bit beyond the 90 days by searching completed listings for the item.

        • pegaxs on 19/05/2020 - 08:57
          +13

          I’m betting it was a filing cabinet to keep all her folders from her weekend courses, her over supply of face mask and a place to safely store her car keys, chocolates and passwords…

          • DashCam AKA Rolts on 19/05/2020 - 10:20
            +2

            @pegaxs: Wonder if it will be kept in the lock up garage space, with the strata report, underneath the stick on security light.

  • HeWhoKnows on 19/05/2020 - 08:33
    +3

    If you picked up the item both ebay and the seller will argue you had an opportunity to inspect it.
    So tough cookies. You dudded yourself.
    Next time do the right thing by yourself.

    Pay on pick up and only if you are satisfied with the goods
    There is no other way

  • PissLUR on 19/05/2020 - 09:42
    +6

    You have picked up the item.

    /end-of-transaction

    • cameldownunder on 20/05/2020 - 15:14
      -1

      If the seller has no prove that OP picked up, then I would claim "Item not received". Not fair and I would never do that.

  • dscott85 on 19/05/2020 - 11:04
    +1

    hellopam2019: Maybe you could provide us with a screenshot of this 1000 word essay he wrote and a photo of the item in question that shows signs of it being used? It's a bit hard to offer an objective opinion otherwise…

    • [Deactivated] on 19/05/2020 - 11:53
      +4

      Yup.

      This whole threads reads like - I made a boo boo but it's not my fault. Pat me on the back.

      What can we possibly say when
      1. we don't know what the item is
      2. we can't see the listing
      3. we can't see the alleged poor condition item
      4. we don't know what the other person wrote

  • Tee Rex Arms on 19/05/2020 - 11:56
    +6

    Why are people even entertaining this post with the distinct lack of information supplied and obvious bias.

    • bobbified on 19/05/2020 - 12:25
      +7

      Because it's not the first time this poster makes everyone else feel smart!

  • screensaver on 19/05/2020 - 16:12
    -8

    I am unable to provide further info because of privacy reasons. I still have not heard from Ebay and will have to contact them tomorrow to see whats happening

  • Hithere on 19/05/2020 - 16:27
    +1

    LOL

  • screensaver on 20/05/2020 - 12:21

    i lost, i may file an appeal when I get more info to give them

    • PissLUR on 20/05/2020 - 12:25
      +1

      ofc you lost. what other outcome are you expecting?

      you have inspected the item and are happy to take it home.

      • screensaver on 20/05/2020 - 12:27

        no i wasnt happy but didnt want to argue with a grumpy man who had my money already

        • PissLUR on 20/05/2020 - 12:29
          +1

          you should have never passed the money if you are not happy.

          • screensaver on 20/05/2020 - 12:36

            @PissLUR: I had paid in advance o Paypal

            • PissLUR on 20/05/2020 - 12:41
              +1

              @screensaver: ok in that case, you shouldn't have picked up the item.

            • Hithere on 20/05/2020 - 13:13
              +1

              @screensaver: Why would you pay in advance through Paypal for a pickup?

              It's been posted in many threads here on OzBargain and just about every forum that I know of that it's the one thing you should never do.

              You deserve to be ripped off hellopam2019 if you don't learn from other people's mistakes.

        • Ughhh on 20/05/2020 - 13:25
          +1

          no i wasnt happy but didnt want to argue with a grumpy man who had my money already

          If he's a grumpy man when you met in person, what makes you think he's going to be any nicer or less grumpy behind a computer screen?

          • screensaver on 20/05/2020 - 13:30

            @Ughhh: exactly

            • gromit on 20/05/2020 - 16:28
              +2

              @screensaver: So why would you accept the item after inspecting? no one to blame but yourself. If I was the seller I would be a damn sight more than grumpy if someone paid, inspected and accepted item only to then dispute it.

    • SnoozeAndLose on 20/05/2020 - 12:25

      Be prepared to file complaint to Fair Trading

  • screensaver on 20/05/2020 - 13:11

    Ebay removed my negative feedback

    • centrelink on 20/05/2020 - 15:21
      +1

      Did you made a comment about just the quality of the product itself without adding something else.

    • sk3iron on 21/05/2020 - 00:56

      Good, well done eBay.

  • screensaver on 20/05/2020 - 13:20

    not even getting cashback because its not in purchase history

    • Yorkshire-Man on 20/05/2020 - 18:02

      A true OzBargainer thought!

  • Herbse on 20/05/2020 - 18:53
    • You agreed to buy it based on the photos and description in the listing
    • You accepted the item upon physical inspection and took it home
      As far as the seller and eBay is concerned, the sale is as complete as it can get.

    From the sellers point of view, he's sold you the item and you took it away. Now he's risking:
    - Negative feedback
    - loss of selling fees
    - loss of time spent organising picking
    - loss of time organising a return
    - Item could have been damaged while in your possession

    I'd be annoyed as well

  • tryagain on 20/05/2020 - 19:43

    This is one of those time I really wish the seller would appear to give his side of the events.

  • wchau on 20/05/2020 - 20:06

    Sometimes sellers post pictures of the item they bought a long time ago and its not what it looks like now.. Looks good in the pictures but not in reality. I have been duped and wasted my time going to get something ( all the while their ad saying it was in "great" condition )
    Always request recent pictures. Unfortunately Pickup and Paypal do not go together.

  • Randolph Duke on 20/05/2020 - 22:25

    Further proof why sellers not been able to leave a negative on eBay is terrible.

  • cyrax83 on 20/05/2020 - 22:25

    Grow some balls man. Why would you take the item even after inspecting it if you weren't happy with it. From the sellers perspective, you're trying to scam him.

  • adn on 20/05/2020 - 22:55

    Damn. I was hoping this thread will be like the xbox one.

  • oz-eh on 21/05/2020 - 00:26

    I am glad you are not buying my item. First of all I don't even see what the item actually is, second you have inspected the item and still decided to pick it up and take it home and then you file a item not as described.

    Having been a eBay Merchant I am glad they didn't side with the seller which is unusual.

    Imagine you have bought an item that you only need to use once and then you have used it and don't need it anymore then claim item not as described. What is it that can protect the seller then?

    Also if its an item from a private seller and not a business I don't think you can ever expect to get your money back for anything once you have inspected the item and taken delivery. If you want those rights then I suggest you should go buy from a business brand new.

  • Drakesy on 21/05/2020 - 00:33

    Hellopam, well done, you went fishing and some people took the bait.
    Otherwise if this really is true i honestly am out of sympathy after seeing your previous postings, asking for a refund on missed training sessions due to sickness being one.

    • screensaver on 21/05/2020 - 01:49

      I never asked for a refund, just a reshedule. As for the Ebay transaction, be aware that Ebay will side with seller scammers and you cant even warn others about it. As for the item, I am considering options, such as selling at a small loss, so I can put this behind me. However, unlike this seller, I will be sure my buyer is happy with item

  • screensaver on 21/05/2020 - 03:15

    By that I mean that my main complaint was the items cleanliness, I will give it a good clean, which is a big job

  • OzCheapo on 21/05/2020 - 08:00
    +1

    What was the item?

  • zqipz on 21/05/2020 - 08:07

    another one? go for a jog or something

  • Moderatorscotty on 21/05/2020 - 09:14

    Thread closed as requested by OP.

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