Repaired GPU, Faulty Again within a Month

LKeppietow on 14/05/2020 - 18:17
Last edited 14/05/2020 - 18:25

Hey Everyone,

I was hoping to get some advice on my current situation and what my consumer rights are.

I purchased a Gigabyte 1080 from a retailer in October 2017. It comes with a three year manufacturer warranty and in March it broke down (PC would not boot with it plugged and had a minor burning smell). Diagnosed it by swapping to an older graphics card and the PC runs fine. I returned it the retailer which they sent it back to Gigabyte for repair which took 4 weeks. It was working fine when I got it back but today it broke down again (possibly the same issue, PC would not boot with it plugged in and had a minor burning smell). So I suspect they didn't do a good job fixing it.

So I'm thinking if I return it to the retailer they'll just send it off again and I'll have to wait another 4 weeks for them to 'repair' it. I'm worried that it'll breakdown again after another month and this cycle repeats until the warranty expires in October.

I've gone through some ACCC pages and I couldn't find anything about faulty repairs or consistent failures. Am I allowed to request a full or partial refund/replacement? (The 1080 isn't in stock anymore) Or do I have to follow their processes and just wait for them to repair it again and hope it lasts this time?

Any advice or similar experiences appreciated (goods doesn't have to be PC related, if you've had problems with other type of appliances). Thanks.

Poll Options expired

  • 4
    Request refund or reimbursement
  • 11
    Wait for the repair
Computing Computer Component Video Card

Comments

  • kahn on 14/05/2020 - 18:29
    +3

    Just make sure you don't admit that you were overclocking the card.

    • Keppietow on 14/05/2020 - 18:45

      Definitely wasn't overclocking it. It was more than enough for any gaming!

  • vinni9284 on 14/05/2020 - 18:31

    Play the game, return the card and hope it doesn't fail again. They might ask you some questions to ascertain how the card was installed and failed (OC etc)
    If it does then you should get an equivalent latest card e.g. RTX2070

    • Keppietow on 14/05/2020 - 18:49

      I haven't really changed my rig during it's lifetime. The first 2 and half years and it's been working fine. Installation is pretty much stock standard from the monitoring tools the GPU rarely goes past 70 degrees while gaming.

  • Morien on 14/05/2020 - 18:34

    I don't have the source, but from my understanding you may need more attempts than once (or twice) to demand a replacement, especially as it is nearly 3 years old. I don't have the source or proof of that, but I agree with the others who have said, just return it.

    If you were overclocking, does that void the manufacturer warranty?

    • Keppietow on 14/05/2020 - 18:54

      I wasn't overclocking, I've only overclocked CPUs and usually through the automated software from the Motherboard.

      Not sure if you can overclock GPUs without flashing the bios as they usually have safeguards to thorttle or shutdown if it gets too hot?

      • xuqi on 14/05/2020 - 18:58
        -1

        You're going to have to wait for the manufacturer to provide a remedy. I have in the past had the manufacturer offer a full refund or equivalent upgrade for motherboards & GPU's they no longer manufacture.

        It's not left to the buyer/user to ask for, or demand a specific course of action.

  • AdosHouse on 14/05/2020 - 19:38
    +1

    I purchased a Gigabyte X470 Aorus Ultra Gaming motherboard last year, worked for a few weeks, then it wouldn't boot. Turned out to be a problem with that board that the primary bios chip shit itself. Took it to MSY, they sent it to Gigabyte who 'repaired' it. Took 5 weeks to get it back, and then a few days later it started doing it again. Back to MSY, sent to Gigabyte, 5 weeks later it came back, worked for a few weeks, and shit itself again. Took back to MSY who just refunded me.

    I'm sticking to ASUS these days.

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