Velocity Rewards Gift Cards - Has Yours Arrived?

markathome on 13/05/2020 - 16:36
Last edited 13/05/2020 - 16:38

Before Virgin Australia entered voluntary administration on April 21st, a few (thousand) people redeemed points for gift cards.

For example, I ordered one on April 15th. I still haven't received it and when I e-mailed the response was generic but seemed to suggest it hadn't been sent:

Thank you for your email.

We received your order on 15/04 and our suppliers are currently processing the order for shipment. Please note that due to high demand for online rewards as well as delays with fulfilment and postal deliveries, there may be delays in the delivery on your online rewards. Thank you for your patience.

So my question the forum: have you received the gift card you ordered in the last week before Virgin's administration?

I'm holding off on purchasing clothes because I'm expecting the gift card but I'm now not sure about that strategy.

Poll Options expired

  • 4
    Ordered on April 14th or later and got it
  • 15
    Ordered on April 14th or later and still waiting
  • 15
    Ordered one earlier and got it
  • 21
    Haven't ordered one but wanted to vote
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Comments

  • spiff on 13/05/2020 - 16:49

    Wasn't the cut off 12 April

    • markathome on 13/05/2020 - 16:52
      +1

      You got me double-checking and I definitely placed one April 15th (late night too). I'm pretty sure people were hammering the site until the morning of April 21st because we weren't sure administrators were being appointed.

  • harukinights on 13/05/2020 - 17:07
    +1

    The gift card i ordered on the 7th of April just arrived yesterday (12th of May). I have 5 more to come.

  • 87percent on 13/05/2020 - 18:30

    I ordered 16/4, and got the confirmation that my order is still being processed. I emailed them last week, and they said “ We have received and processed your order however there is no tracking to provide at this stage as it will be despatched shortly from our warehouse.Please note due to an overwhelming amount of online orders across the nation, our couriers have advised there are will be extended delivery times. Your patience and understanding throughout this time is appreciated.”

  • toniyellow on 13/05/2020 - 18:35

    I ordered on 20/4.

    Haven't inquired, unprompted they sent a generic "we wanted to reach out to you to confirm your online order has been received and is being processed" on 22/4

    No word since and no gift card yet.

  • MsAeryn on 13/05/2020 - 19:11

    I ordered on 15/4 2 items (not gift cards). One arrived a week later (i was surprised and guess it was in stock!) But I'm still waiting on the other item, headphones.

  • Weshouldgetsushi on 13/05/2020 - 20:10

    I converted all of mine to (a lot of) Coles vouchers on 31st March, given the news about Virgin was all bad.
    Gift cards received less than a week later.
    Dunno about later dates than that.
    Gave up on trying to book rewards flights some time ago, never anything available when I wanted them.

  • jasong on 14/05/2020 - 09:23
    +1

    Got one of mine yesterday from one of the last few days before they stopped orders. Still waiting on one more, but I feel more confident now that it'll arrive!

  • wellglued14 on 14/05/2020 - 12:30
    +1

    Ordered a Hairdryer & Gift card on 14th April, just arrived today!

  • sheepdog on 14/05/2020 - 12:58

    Gift card that was ordered on 14th or 15th arrived today. The gift cards ordered at the start of April took 2 weeks, but when the rush happened near the store closing, everything got pushed back.

    Only one more card pending ordered on the night the store shut but they say they have no record so that might be lost.

  • aspirepranesh on 14/05/2020 - 14:05

    I placed 6 orders, with the last one on the 17th of April.

    Received 3 of them so far. Still waiting on the rest

  • waltjizzney on 14/05/2020 - 22:01

    I ordered my 1st one on 11th april = Arrived 11th May
    Othered 7 others between 12 & 13 April = They all came on 13 May
    Still got about 10 pending, hopefully come through soon

  • shehan89 on 15/05/2020 - 09:56

    Ordered a toaster on the 18th of April which I received yesterday.

    Ordered 10 gift cards on the 17th of April which I am yet to receive.

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