Amazon Blu-Ray Arrived Locked 3 Times!

mathew42 on 12/05/2020 - 20:57

I ordered Penguins of Madagascar (Blu-ray) a few weeks ago for $10. It arrived locked, so I asked for a replacement. I was able to request a replacement online and was provided with labels to print for free return postage.

Replacement blu-ray is dispatched next day and when it arrives, I open the packet to find the case is locked. I contact customer service and explain the issue. Nice person arranges a replacement to be sent and claims to have added a note for dispatch to check the blu-ray is unlocked.

Replacement blu-ray arrives today and it is locked! Chat with Amazon customer service and original order is refunded plus $20 account credit.

$10 is a reasonable price and if my suspicion that the entire lot is locked then you might also be able to claim a refund.

Entertainment Blu-Ray

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Comments

  • brendanm on 12/05/2020 - 21:08

    What do you mean locked?

    • mathew42 on 12/05/2020 - 21:21

      Cases can be locked. You can see a red padlock on the side. Normally at purchase they are unlocked (green open padlock).
      You can unlock at home with strong magnets.

      • brendanm on 12/05/2020 - 22:24

        Then unlock it? Or alternatively, just open it, it's just plastic, and penguins of Madagascar is hardly going to be a collectors item.

        • mathew42 on 12/05/2020 - 22:37
          -4

          That is what we did this evening. Earlier I just too lazy to research how to unlock and falsely assumed it might be a bit tricky.

          • pegaxs on 12/05/2020 - 22:51
            +6

            @mathew42: So, you wasted your time and Amazon’s time (Amazon’s I don’t really care about) all for the sake of not looking up on the internet how to unlock these DVD cases?

            I don’t get it. What am I missing about this thread? Why didn’t you say that they may have come in locked and posted up a link on how to get them unlocked?? Instead you urge people to claim a refund… for a 2 second fix?

            And you mailed it back twice! Good lord… surely this is either a troll or a forced meme?

  • [Deactivated] on 13/05/2020 - 00:33
    +2

    I'm going to boycott Penguins of Madagascar in support. You could have broken a tooth.

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