Macquarie Transaction Account Openning

Hellcrusher3304 on 07/05/2020 - 12:21

Hi, I was trying to open a Macquarie Transaction Account online. But after a few days, I received an email saying that they require me to provide a certified copy of identification. However, during the application process I've already provided my drivers license and there were no mentioning of needing a certified copy of identification. I have applied for other banks before (NAB, HSBC) but they never needed me to provide this. So my question is do all banks need this or its just Macquarie? Also, I tried calling them and they took 30mins to respond….

Financial

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Macquarie Bank
Macquarie Bank

Comments

  • Godric on 07/05/2020 - 12:48
    +7

    So my question is do all banks need this or its just Macquarie?

    Why does it matter?
    If you want to bank with Macquarie you'll need to follow their policies.

    Also, I tried calling them and they took 30mins to respond.

    Awhh!

    • screensaver on 07/05/2020 - 13:18
      -4

      thats rather harsh

  • nfr on 07/05/2020 - 13:10

    They want you to prove you really want to join them.

  • screensaver on 07/05/2020 - 13:16

    what did they say when you called

    • brendanm on 07/05/2020 - 13:22
      +1

      "Please wait, all our operators are busy, but someone will be with you shortly".

    • Hellcrusher3304 on 07/05/2020 - 13:25
      -1

      They said I need to go to a qualified person and have my ID certified and signed. This is new for me coz I've never experienced this issue with other banks even if I applied online. Thanks anyways!

  • FeRGan on 07/05/2020 - 13:40
    +2

    I signed up recently and I didn't have to do that. It took about 3mins.

    • John Kimble on 07/05/2020 - 14:27
      +5

      OP probably failed automated ID check or some other screening system.

  • plmko on 07/05/2020 - 15:18
    +2

    Nah this is just you, you must have provided incorrect details.

  • Hellcrusher3304 on 07/05/2020 - 16:14
    +1

    Contacted them again and it turns out that I only provided the front side of my drivers licence. Silly me…

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