Can't Cancel Woolworth's Delivery Unlimited online?

DonWilson on 05/05/2020 - 18:52

I signed up when the trial thing was announced. Never used it.

I actually thought I'd already cancelled it but today I received an email saying they're going to charge me on May 13th.

So I log into the Woolies site, go into My Account, go into Delivery Unlimited. It says my trial runs out on the 12th, they'll charge me on the 13th, lists my card as the payment method and… no cancel button. Turn off ublock origin and ghostery, Ctrl+F5 and still no cancel button. I checked every other section and found nothing relevant and that it wouldn't let me remove my card details from the payment methods while I was subscribed to Delivery Unlimited.

Fortunately a 5 minute phone call which was 4 minutes of menu and hold music later and it was cancelled.

So:

a) Anyone else have this problem?
b) Was I in the wrong section? If yes, just how much of a dummy am I?
and c) if you've got a trial end coming up maybe don't put it off if you're planning on cancelling.

Food & Grocery

Related Stores

Woolworths
Woolworths

Comments

  • holdenmg on 05/05/2020 - 19:11

    My Account, go into Delivery Unlimited.

    Scroll on down to "Manage Subscription"
    Click on that Panel.
    Select "CANCEL SUBSCRIPTION"

    • DonWilson on 05/05/2020 - 19:15

      https://i.imgur.com/mLL83sS.jpg

      That look right? Apart from the lack of Manage Subscription section?

      • Blue Cat on 05/05/2020 - 19:32

        I know it sounds typical, but have you tried a different browser or opening that page on your phone?

        • DonWilson on 05/05/2020 - 19:34
          +1

          I didn't and since I've cancelled it by phone the page no longer looks like this.

          • Blue Cat on 05/05/2020 - 19:51

            @DonWilson: Remember a thread somewhere where Kogan did the same to their subsciption service.
            Might be a new type of scam to prevent you from unsubscribing to get money rolling in.

            • [Deactivated] on 06/05/2020 - 00:01

              @Blue Cat: Nothing new!

              A lot of companies do it to force you to call so they can try and "save" you!!

  • DonWilson on 06/05/2020 - 11:26

    -edit- nope, misread something. Edit removal!

  • Xyzzy on 06/05/2020 - 18:33

    Had a similar issue with their insurance. When it was due to renew there was no way to stop it other than by phone, and that required a long wait in their queue.

  • maskedmustelid on 04/07/2020 - 12:38

    Couple months later, I'm experiencing the exact same issue, so it's not just you. Got it sorted in online chat, seems it did cancel correctly first time, but the website does a crap job at actually showing it.

  • Huffnfox on 31/05/2024 - 01:22

    The woolworths website algorithm will keep putting you in a "reactivate subscription" loop if you try to cancel, and then buy, the delivery unlimited subscription again with an alternative start date.

    The way to do it is to link a secondary bank card & then remove your original bank card. Make sure you go through the cancel subscription process first, before you link the second card and cancel your original card. Don't worry tho you can add the original bank card again later.

    Once your account has a new card as the primary payment card you'll be able to start a new delivery unlimited subscription from the current days date.

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