LG Phone Warranty Repair Taking More than a Month - Normal?

wei13 on 05/05/2020 - 12:21
Last edited 05/05/2020 - 12:41 by 1 other user

Hi bargainers,

I sent in my LG G7 ThinQ to LG's authorised repair centre (Evertec) in Sydney for a warranty repair. It's been 4 weeks and counting. For the past three weeks, they've just kept telling me they are waiting for parts (motherboard) from LG.

Does anyone know if this is normal? I know its pandemic time, and happy to wait if normal. But I am not sure if they just bluffing me…
I've never had to send a phone in for warranty repair before.

Thanks

• 

  CyberMurning on 05/05/2020 - 12:23

  +1

  its covid.. everything are not normal….

• 

  jimbobaus on 05/05/2020 - 12:32

  +1

  It is if they are waiting on parts out of China which is most likely what is causing the delay
  Also LG Phones are terribly made so they might just have a big backlog

• 

  Richardc on 05/05/2020 - 15:36

  +1

  Ask lg for replacement or proof for refund.