Qantas Flight Booked with AmEx

ets27 on 29/04/2020 - 00:31

Hi all,

I booked a flight to South amErica on the 6th of June. The flight would be with Qantas and booked through American express travel.

Although it is not exactly close,I consider impossible that the flight will not be cancelled.

So far amex only offered me a travel credit which I don't want as I believe I should be fully refunded. They told me I have only up until the 30th of April to accept the voucher

What's your opinion?
Wait and hope for a refund if the flight gets cancelled or get the travel credit?

Thanks in advance

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Comments

  • Bargain4U on 29/04/2020 - 00:41
    +2

    Amex Travel can only adhere to the airline's policy. Refer to Qantas policy at https://www.qantas.com/us/en/travel-info/travel-updates/coro… Be greatful you didn't book with Flight Centre and have to pay $300 to cancel and get credit. Also, QF only cancelled flights until end of May.

    • ets27 on 29/04/2020 - 07:09
      -1

      Yes I was aware of that. I was asking for some opinions if it was worth risking and waiting to see what happens after the 30th of april..

  • sauce2k6 on 29/04/2020 - 06:56

    Also why did you use amex travel booking? Did you use your qantas amex voucher while booking?

    Seems odd you'd book through Amex travel if you weren't using their voucher because usually their flights are slightly more expensive than the Qantas page.

    • ets27 on 29/04/2020 - 07:07

      Yes I had an expiring travel credit and I booked with them. Any suggestions?

      • dasher86 on 29/04/2020 - 09:29
        +2

        Well it makes sense that if you booked with travel credit you would get a refund in travel credit.
        ++ that it looks like they are extending your expiry.
        edit read more info below above may not apply.

    • jhaley3180 on 29/04/2020 - 08:33
      +1

      I've actually used amex travel on several occasions. I've found that There flights are often on par and in some cases better than directly with Airlines. I've booked several cruises with them, always been able to do a good deal with cruises in line with cruise websites. The huge advantage has been when needing to interact with the travel providers, no need to wait in phone queues. Ring amex have them do the work for you.

      • ets27 on 29/04/2020 - 08:42

        I spoke tith them and this post is a summary of it :)

  • capslock on 29/04/2020 - 07:34

    Seems like an easy choice for me. I'd wait until Qantas cancels the flights and likely get a refund. Not sure if you'd get your Amex travel credit back though or if it is considered as used.

    • ets27 on 29/04/2020 - 07:47

      Thanks. Are you saying that cause the same happened to you ?

      • jhaley3180 on 29/04/2020 - 08:35

        I think if you check the T&C of the amex credits it isn't refundable. You may have to see how willing Amex are to negotiate in good faith.

        • ets27 on 29/04/2020 - 08:42

          Amex said they adhere to Qantas policy, so my understanding is that if Qantas will refund, Amex will refund.

  • sitdowndisco on 29/04/2020 - 09:19

    You’re entitled to a refund if they don’t provide the service, however the voucher portion might be treated differently.

    Pretty much a calculation of whether you want to risk your $450 voucher or not. I’d probably just wait until the flight is officially cancelled. And just hope and pray that it actually doesn’t fly.

    • ets27 on 29/04/2020 - 09:24

      Flight was $1400. Voucher was 400. If the flight will not be cancelled i will lose $400 (cancellation fee), basically the amex voucher.

  • FirstWizard on 29/04/2020 - 10:11
    +1

    So I was in the same boat for some flights to NZ over Easter.

    Luckily for me, Qantas cancelled the flight, and I was promised a Full refund from AMEX which included a refund for travel credit (I'm still waiting for the money+credit, it hasn't been 6-8 weeks yet.

    My comment here has more details :) https://www.ozbargain.com.au/node/526680#comment-8489265

    • ets27 on 29/04/2020 - 10:33

      Thanks twice. I noticed that i put a few comments there previously.

      • FirstWizard on 29/04/2020 - 11:46

        aha, I didn't realise it was you :D

        Where in South America were you planning to go? I was there mid-Dec 2019 to mid-Jan 2020.
        SYD>Rio>Buenos Aires>Iguassu Falls>Lima>Cusco>Macchu Piccu>Santiago>SYD

        • ets27 on 29/04/2020 - 11:59

          Rio De janeiro, Sao Paulo, Foz Du iguazu and a bit more was yet to be organised

  • C-JAM on 29/04/2020 - 15:08
    +2

    I was also in the same boat over Easter. Used the $450 Qantas/Amex travel credit for approx $800 flights.

    They called me to tell me the flight was canceled and i would receive a a credit for the full amount. i asked for a full refund which they checked and because we were due to fly to Tasmania and the Govnt wouldn't allow the flight we were entitled to a refund as opposed to a credit which was great news! However, I had just canceled the Amex i had used to book without thinking about this upcoming booking (was coming up to the 1 year on the card).

    Because of this they couldn't proceed the normal refund of the $450 credit plus the additional money back onto the card, they told me they would send me a cheque of the full $800, (something about the $450 amex credit being a different department and a complicated process so they would just send the money). I'm yet to receive the cheque (they said it would be up to 8 weeks) but I'm wrapped to turn my travel credit into cash!

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