BOOST Auto Recharge Removed Day of Month Recharge

So since December I have had issues with my Boost Auto Recharge not happening.
Auto recharge failed for me and I have to do a manual recharge. Had to set up Auto recharge again using #11# (app does not work or web site) so I set a new day of month to 23 to get my extra free days instead of normal 28 day expiry.
Auto Recharge failed again January !!! Had to do a manual recharge again and then set up Auto Recharge again for a day of month to be 23 using #11#.

So today I get SMS notifying me that by expiry is 20 April which is NOT what I set in auto recharge! it is 3 days sooner!
I checked my previous months March and February and they all happened 23 day of month.

So looks like Boost may have canned this Day of month auto recharge!

https://boost.com.au/auto-recharge/#What_happens_if_I_rechar…

Which is contrary to here:

https://boost.com.au/auto-recharge/#What_happens_if_I_rechar…

Have not go thru to support as due to COVID-19 the call center has reduces staff and answering calls is a really long wait.

Anyone else see notice thier auto recharge day change?

Related Stores

Boost Mobile
Boost Mobile

Comments

  • Try setting it up using the boost app instead.

    • (app does not work or web site)

      • app works fine here

        ¯\_(ツ)_/¯

  • No issues since switching to 12 months!

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