Update: I finally got in touch with the construction manager. Initially he asked one of the workers to pressure wash the car. The worker promptly informed him it may not do the job and the dried mortar will leave a mark needing a detail.
In the space of 6 hours on a Monday I had the issue resolved and car detailed at the expense of the builder. All marks removed.
After some advise and guidance.
I live next to a construction site of a new home managed by a major builder. Over the weekend, I observed bricklayers working at the site I heard them laying bricks at my property boundary and using a hose. I assume the hose use was to wash off the excess mortar and clean the brickwork.
On Monday, I went to use my car that was parked in the driveway and observed it to be covered with what appears to be flecks of dry mortar that has over-sprayed. I can see the same contamination up with side of the house and bins that were between the car and construction site.
Advise from my insurance provider has stated I should not wash this off myself as it may further damage the paint. The mortar is quite abrasive and removal using sponges etc. may cause scratches to that paint that I would be liable for.
I've provided this information to my insurer with many photos showing the trail of mortar spray to my car. My provider are not overly co-operative suggesting I need 100% proof. I believe this is a civil matter and only subject to proof on the balance of probabilities.
The builder was notified yesterday, but has not returned my calls. I chased this up today with their reception who provided me with an email address to put this in writing.
Has anyone had similar issues to this? Surely the insurer should be more willing to assist in this case.
I have not provided names in good faith that they may pull through.
Had to check username. For sure I thought this was a jar jar binks thread.