Groupon Menulog voucher doesn't work.

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Groupon Australia

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  Hank Scorpio on 12/09/2011 - 14:25

  Are you making sure you're following the conditions of the voucher?

  From the link:

  " New customers and new delivery addresses only
  1 voucher per household
  Must redeem by 7 Dec 2011
  Redeem online at: www.menulog.com.au
  To redeem voucher enter the post code you want to search; choose any restaurant that displays 'VA' in the VA column; add selected food items to your cart, press 'Checkout' and enter voucher code in 'Voucher Code' field; select to pay via credit card and press 'Order'
  Must pay for meal with credit or debit card
  No change given
  Only valid for restaurants that display 'VA' in the promotions code"

  This tells me that you can't be a current customer and the restaurant needs to display VA in the VA column. Maybe yours doesn't have it?

• 

  fermium on 12/09/2011 - 14:42

  I have followed the instructions to the tee. The restaurant I've chosen has VA on it. Still says 'voucher code is for new customers only'.

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  Hank Scorpio on 12/09/2011 - 15:11

  That's the issue - you've used Menulog before with the delivery address. Unfortunately the code does not apply to that address anymore

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  fermium on 12/09/2011 - 15:22

  We've never ordered from Menulog before. Unless the previous tenants of the house did, but that would be at least 12+ yrs ago. Don't think Menulog was around then.

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  fermium on 12/09/2011 - 15:25

  So to test it out I've made a new account, with fake name and fake address. Voucher still says for new customers only. I think this is a problem down Groupon/Menulog's end.

  • 

    Hank Scorpio on 12/09/2011 - 15:28

    Sounds like it. All you can do then is play the waiting game, I guess. Sorry I couldn't be of much help in the end

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  finance on 12/09/2011 - 16:17

  maybe they haven't activated on their system.
  Cause the voucher doesn't say when it's vaild from, you'd think when u receive it, you'll be able to use it. but who knows!

• 

  neil on 12/09/2011 - 16:26

  Doesn't look like you are the only one having this issue. https://www.facebook.com/groupon.au/posts/285264331489088

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  finance on 13/09/2011 - 10:24

  didn't see any response on FB post, can u use the voucher now?

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  fermium on 13/09/2011 - 19:39

  Code works now. I think finance was right - they prob weren't activated yet. Eating my cheap butter chicken as we speak :)

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  adventurer96 on 16/09/2011 - 06:42

  +1

  I called them, they placed the order, charge my card and said they would refund the amount stated. Frankly, I haven't noticed if they have done so. By the way folks, if you use the voucher, you will not get the discount offered by any restaurant for first time customer. It negates the offer in that case. So order from a restaurant that does not offer a discount for first time order, it'll be more worthwhile.

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  arcticmonkey on 16/09/2011 - 17:22

  +1

  When are Menulog ever going to offer a voucher to existing customers?

  I used one of their first time offers and have never been back. Offering a decent voucher to existing customers every month or so may get people into the habit of using them.