SMS Messaging from PC Desktop - Best Service & Method?

Noblejoker on 27/03/2020 - 16:45

Looking to set up SMS messaging from PC Desktop
We have a current system provided by my franchise but it is inadequate
Basically customers reply with photos which we then have to log into Telstra pic to text site and dl 1 by 1
This morning we spent over an hour dl 60+ photos

Option 1
Get a cheap sim with unlimited text and set it up in an old phone
Then load Android Messages and use Message-to-Web or Pulse or whatever to send receive via browser

Option 2
Suggestions? Paid SMS web service etc.?
If anyone knows a good local service that integrates into Salesforce CRM there is a lottery ticket in it for you

Thanks all

Mobile

Comments

  • peterpeterpumpkin on 27/03/2020 - 17:03

    I don't know if I should recommend them because I started getting spam on a phone number the same day I signed up for their service. Apparently a pure co-incidence.

    But anyway, BurstSMS can receive MMS and send received images to an email address. And since it integrates with Zapier you can link it with SalesForce or whatever you want.

    • Noblejoker on 29/03/2020 - 11:52

      Will definitely check it out

      • peterpeterpumpkin on 29/03/2020 - 13:26

        Keep in mind we used a bulk SMS provider to make complying with ACMA unsubscribe regulations an automated process. It feels weird to pay considerable money for SMS in 2020, and I couldn't find any that were scaleably affordable.

        But if your organisation has the money, maybe look into a native Salesforce messaging app that you can then even program with a process builder or even Apex. The popular CRM model these days where you're charged per user can quickly get expensive for small businesses.

        It's easier to justify when a manual tasker's wages cost the same or more.

        • Noblejoker on 30/03/2020 - 12:58

          Thanks for the details
          Turns out I already had an account with Burst from some time ago
          An integrated solution with Salesforce would be ideal
          Unfortunately I have no admin control over that or any integrations etc. as I am a franchise and HQ IT rule the roost
          The solution provided by IT is a simple SMS via website - unfortunately it doesn't handle MMS
          Burst online or even just an SMS sim might be easiest for now

  • ESEMCE on 27/03/2020 - 20:24
    +3

    Google messages app

    • Noblejoker on 29/03/2020 - 11:53

      Yep - that or Pulse app for desktop send/receive - need a cheap sim first i guess

  • fantoo on 28/03/2020 - 21:42

    Is there specific reason why customer need to send a message through the phone itself and not from any other messaging app?

    • Noblejoker on 29/03/2020 - 12:40

      Yes because people are dumb
      We deal with a lot of technophobes and they can't email, FB msg, upload to cloud etc
      But seems they can all MMS

  • T1 on 02/04/2020 - 16:33

    I've used Twilio integrated into Salesforce.
    It allows you to directly send an SMS from a contact record in Salesforce. The recipient can reply back and the reply will be added into the conversation on the Contact.
    https://www.twilio.com/learn/messaging/twilio-for-salesforce…

Login or Join to leave a comment
Login Join