Hello All, I went searching for an answer but with no success.
Can someone tell me - yes/no - if I met the minimum spend for the month (to receive the bonus points), and then I received a refund (of a transaction that occurred a few months ago), will I still receive the bonus points (as I have met the minimum spend), or will they net everything off? The terms & conditions of the Qantas Premier card is not explicit.
If someone could let me know if they had success on this.
Thanks.
But I think the the critical question is whether they deduct the points from that period (thus removing the bonus for that period), or the current period when the refund occurred (which the OP could compensate for by increasing their spend & thus still earning the bonus for the previous period plus the current period). I'm implicitly assuming here the OP is not trying to game the system, and has just had an ordinary item which had to be refunded.
In practise credit card companies seem to remove the refund QFF points from any new points you have earned but not yet received. I.e. points received are generally based on a fraction (e.g 100%, 75%, 50%) of the balance owing in that statement, assuming there are no excluded transactions (e.g. if you paid a tax bill to the ATO). For this reason I try to spend a few hundred above the min spend, in case they quibble about a transaction, or I get a refund, etc. Ideally as lots of little transactions rather than a few big ones, that way it would require many transactions being invalidated, not just one. That's harder to do though.
How that actually plays out for the Qantas Premier Card specifically, which I think has a series of smaller bonus periods, rather than just the usual one bonus period is hard to say. You could call them, but bringing it to their attention might work against you. Since it's Citibank, who are a rather daft & boneheaded (they would probably call it "process driven"), my best guess is assume you need to earn the number of points they want in each statement, i.e. increase your spend at the same time as the refund occurs to compensate. But that's just a guess, I don't know for sure.
Ok thanks for the reply. Yes the refund was from the airline (which obviously had to be cancelled & refunded - no gaming of the system here). To cover all bases, I think I will simply have to increase my spending to meet the minimum spend + the refund amount. Thanks.
Amex I did. $3000 spend for 10K points. Had stuff refunded due to refunds/cancelled cultural events so I've only racked up all but $200, but as soon as I technically spent $3000, they gave me the bonus points.
Update on this. Points not received. Qantas offsets any refunds with your purchases (ie. its all netted).
They will claw the points back
Otherwise people would just spend required amount, get points and do refunds