Pixel 2 XL Camera Stopped Working, 1 Week out of Warranty, Best Way Forward?

tryagain on 20/03/2020 - 12:58
Last edited 20/03/2020 - 13:04 by 1 other user

My phone was purchased through JB HiFi on a Telstra plan, that was 2 years and 1 week ago. The camera has stopped working, (black instead of picture for a few seconds before crashing).

Now my understanding is that I should have some recourse under ACL. I have spent the morning going through all the possible solutions with Google up to a hard reset, but this hasn't fixed the problems.

What is the best way to proceed with this, whom am I best of contacting, JB, Telstra or Google? What are the likely outcomes?

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  spackbace on 20/03/2020 - 13:08

  +1

  Contact JB (go in store), they send off to Google to get checked and hopefully repaired

  • 

    tryagain on 20/03/2020 - 13:26

    Time to find that old phone that was still working then, guessing it isn't likely to be a quick process.

  • 

    Aurian on 20/03/2020 - 13:27

    +2

    Mine did this too, however I still had 6 months on my plan so it was covered under warranty. It is a common issue, push for warranty coverage seeing as though it was so close to plan expiration. You can go through JB or directly to Google. I chose to go directly to Google and it the process was a little confusing but it was very quick.

    • 

      tryagain on 20/03/2020 - 17:10

      Looks like Google have approved a replacement, did you send yours off first or did you do an authorisation hold, and if the latter, how much was it for?

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  brendanm on 20/03/2020 - 14:31

  +1

  Contact Google as well as JB, Google are pretty good with this sort of stuff in my experience.

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  mr fox on 20/03/2020 - 15:34

  You're protected by Australian consumer law regardless of product warranty. Look it up.