Moving house this weekend and can not get it done online with error code: < E:sqcsp:fail >
Tried their call back services, online community and sending emails, did not get any responses.
Called them multiple times. The auto tone is 'we can not service you immediately due to the high volume of call' and hang up directly. What should I do now?
Shall I just switch to another ISP?
if that is what sales is like, imagine support …
It is special time tho… with them for 5 years and mostly happy with the service and products.
Up to you.
What's the error message? Someone here may be able to help you.
it is
error code: < E:sqcsp:fail >
Send an email to
With as much information as you can. They usually answer pretty quickly.
thanks mate.
If it’s in the Philippines it has been closed due to virus.
OMG
Paywall :(
That's about Telstra. Has TPG done the same?
i should have waited on the line yesterday… as least I may able to speak to them after 20 minutes waiting time :(
The Phillippines government has closed the call centres.
So if your call centre is in the Philippines…
The Phillippines government
TPG
Okkkaaaay
O_o;
TPG customer support channels during COVID-19 outbreak
Manuel Community Manager
Community Manager
17-03-2020 09:20 AM
Dear Customers,
Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members will be transitioning to working from home. We appreciate your patience as you may experience longer wait times.
Would you like to chat with us instead? Our customer support agents will also be available online via Chat Support.
To chat with us, please visit https://www.tpg.com.au/support/contact/.
We also encourage you to explore alternate self-serve support channels that may be able to assist you:
TPG Community: https://community.tpg.com.au is the quickest place for customer support where you can search for solutions, check help guides and ask questions
My Account: www.tpg.com.au/account is your secure portal for billing, accounts and payment information and changes. Click here for help using My Account
Make a payment online: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online
Installation help: query or reschedule your installation at www.tpg.com.au/install
New connection setup help: All our setup guides are here
NBN outages: Before contacting us, please check for any outages in your area at www.tpg.com.au/nbnoutage
TPG Support: www.tpg.com.au/support for troubleshooting, setup help, modem guides and more
We appreciate your patience and understanding and thank you for your continued support.
Regards,
TPG
thanks buddy
Had a similar issue with the supplied TP Link Archer VR1600v2. Logged in as 'su' (admin) to get the SIP details. Moved the phone services to another separate device, a SIP ATA (Cisco SPA112). Reset registration expiry to 240 seconds. Problems gone
Problem appears when server registration is too long. Default is 3600. Changing to 300 seconds should help
If anybody else needs help getting su access, you can get details from https://www.marcelvarallo.com/archer-vr1600v-getting-root-or…
Any problems feel free to PM
thanks buddy. i don't understand what you said tho..my current plan is ADSL and going to upgrade to NBN in the new address and need to change the router. Could that be the possible reason?
The above method is only for NBN FTN/FTC TPG/iiNet customers that have a landline that plugs into their TP Link Archer VR1600v modem. This does not work for ADSL connections.
You could ask to port your ADSL phone number across to new NBN phone/internet plan. Keep same number and reduce downtime.
have been waiting online for over two hours for tech support there and have moved from 410 to 399 Maybe they have all alkready gotten the virus there although they did only lockdown manila not the whole country
sigh…bad time moving house
Yes.