Gigabyte not delivering bonus SSD for GPU's.

There was a recent promotion for bonus SSD by redemption with the purchase of eligible Gigabyte GPU's. So far they have not delivered despite it being three months, yet the terms say will be sent in four weeks. Support are surprisingly not concerned, and even on verifying valid claim, are stating that the event was popular and if not received by mid March contact them again.

What do you think? Are you awaiting one too? Is this acceptable, I mean they are a massive manufacturer and hard to see them claiming to be being short of drives for so long for this promotion?

https://au.aorus.com/event-detail.php?i=1223

from T&C

  1. This promotion is valid on new purchases from eligible resellers of GIGABYTE and/or AORUS NVIDIA GeForce RTX20 SUPER series made during the promotional period from November 18th 2019 to January 26th 2020,

  2. After completing the registration procedure and once the registration approved email from GIGABYTE has been received, you will acquire the right to receive the reward of GIGABYTE 2.5”SATA III SSD. GIGABYTE/AORUS will send the gift to the provided address within 4 weeks from the date this promotion ends.

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Comments

  • +1

    It ended end of January. Sent out 4 weeks is end of February. Plus a few days for actual delivery. They said:

    and if not received by mid March contact them again.

    Which is at most 2-3 weeks late. Especially given coronavirus screwing up everyone's supply chains, that doesn't seem unreasonable.

    EDIT Gigabyte is a Taiwanese company right? Are the SSDs coming from Taiwan? That would make it absolutely understandable given Covid-19.

  • +1

    Totally acceptable, I'm still patiently waiting.

    • +1

      Totally acceptable, I'm still patiently waiting.

      I see what you did there

      • Confirming 1TD SSD was just received. It too must have been in isolation for two weeks.

  • +1

    are stating that the event was popular

    The event probably resulted in more bonus SSDs than they had allocated. Means they would have to take them from ones already allocated to their customers or produce more. Not to mention the Corona stuffing everything else up.

  • I entered a promo from Asus for 2 free ROG pillowcases that ended back in October, still got nothing, application is just "Login activity - not processed yet" and the only email you are allowed to send to never replies.

  • The (profanity) denied my claim even though I had purchased well within the purchase date due to supply shortage.

    • Sorry to hear. I think it closed early due to demand.

    • That's actually shitty. Even if they're within their rights to because of some "until stocks last" fingerprint (the legal usefulness of which is actually pretty suspect), they won't have pulled their marketing and advertising even after they've run out and should honestly have to honour the deal if you've relied on it in good faith.

  • +1

    I received mine 2 hours ago and I registered for the promotion the day it came out. There was no warning the courier just showed up with the new ssd. It is manufactured in Jan 2020 so clearly there's more demand than expected please wait a little bit more.

  • Purchased and claimed the promotion during the first week.

    Received the nvme one 2 weeks ago, and have just received the sata one yesterday.

    • It's reassuring to hear they are finally rolling out and people are receiving them.

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