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Free ServiceNow Training and Certification

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Free ServiceNow Training and Certification
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wardog on 04/03/2020 - 13:16 nowlearning.service-now.com (3995 clicks)
Last edited 04/03/2020 - 15:24

*edited url with suggestion from comments to help people registering

Hi guys,
My turn to finally contribute. ServiceNow are currently offering free training and certification in their platform via their learning portal at https://nowlearning.service-now.com/. This is currently completely free to register for, take the training and get certified (via Saxons training facilities I believe).

For the uninitiated, here is a summary of what ServiceNow is:

From www.servicenow.com
Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter—with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

From wikipedia:
ServiceNow is a software-as-a-service provider, providing technical management support, such as IT service management, to the IT operations of large corporations, including providing help desk functionality. The company's core business revolves around management of "incident, problem, and change" IT operational events. Their fee model was based on a cost per user (seat) per month, with that cost ranging down from US$100.

ServiceNow jobs are usually quite lucrative, I know people working in full time roles that earn around the 80k mark p/a and contractors that earn usually around 110p/h with some earning 1.5k per day plus accomodation and travel. Training in this space usually costs a few thousand dollars each course with multiple required to sit an exam to get certification. These exams usually cost around $300US each as well.

Cheers :)

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closed Comments

  • JaeTee on 04/03/2020 - 13:21
    +3

    Seems like the page takes you to a login page with no link to signup?

    edit - worked in incognito

  • TightTerry on 04/03/2020 - 13:55
    +3

    “ServiceNow jobs are usually quite lucrative, I know people working in full time roles that earn around the 80k mark p/a”

    Much more than that if you’re a developer/engineer

    • wardog on 04/03/2020 - 15:26
      +1

      Definitely, a mate was on 130k which is also not the highest I've heard. I'm not on anywhere near that but am comfortable where I am. 😄😄

      • amanda89 on 04/03/2020 - 16:08
        -2

        When pll talk about income are you referring to pre or post tax and are you taking super into account?

        • TightTerry on 04/03/2020 - 16:25
          +6

          Will def be pre tax and most likely without super.

        • mit on 24/03/2020 - 21:04

          wtf what idiots neg this? seems like a genuine question.

  • Freeza on 04/03/2020 - 13:58

    I still having trouble finding register thing, exactly where I need to go? I even tried incognito mode. Can someone please guide me.

    • a22andrew on 04/03/2020 - 14:29

      Same

      • Freeza on 04/03/2020 - 14:32
        +2

        Just visit: https://nowlearning.service-now.com/lxp#none
        Check header, there will be register option. After registering you will see all courses free.

        • wardog on 04/03/2020 - 15:27

          Cheers mate, I already have a linked account so didn't have to register. Good to know these issues and that there's a solution.

  • Jimmycfc on 04/03/2020 - 14:41

    Use this at work, thanks OP!

    • wardog on 04/03/2020 - 15:28

      Do you mind me asking what company? It's a pretty tight community, it's great having contacts and being able to share issues and solutions with.

      • Jimmycfc on 04/03/2020 - 15:31

        Without being too specific a mining company in Perth.
        Mainly using it for help desk ticketing although we are starting to branch out now and use it for eforms & integrations with third party API's

        • wardog on 04/03/2020 - 15:33

          Oh nice nice, yeah I haven't heard of many other mining companies using it but there's definitely a big one using it. :)

          • Kiz on 04/03/2020 - 20:32

            @wardog: We use it at a pharmaceutical company in Melbourne. Great tool!

            • Ianwhite83 on 04/03/2020 - 23:23
              +1

              @Kiz: Hey @wardog @jimmycfc and @kiz

              I work for one of the largest ServiceNow partners in APAC.

              Not sure if it’s ok to say which one on here or not but happy to connect, I dare say my company probably works with some of you already.

              Always up for connecting with new people in the Industry.

              • Kiz on 05/03/2020 - 09:48

                @Ianwhite83: Just sent you a request via LinkedIn. Coincidentally, the name of your company is what we have branded our ServiceNow Self Service Portal!

              • wardog on 06/03/2020 - 12:08

                @Ianwhite83: Haha most likely, we do work with a few. :) LinkedIn sent.

        • pointnlarf on 05/03/2020 - 08:42

          The Service Desks "go to" tool to funnel all tickets to SiteOps

  • wardog on 04/03/2020 - 15:32
    +1

    Actually, they also have a few other sub domains that are useful for people working with their product in case anyone wants more:
    docs.servicenow.com
    developer.servicenow.com and,
    community.servicenow.com

  • Chazzozz on 04/03/2020 - 16:16

    Thanks, OP. I've used Manage Engine (awesome!), Cherwell (complicated!), and Jira (complete shite!), so it would be good to see what else is in use around the industry.

    • Jabberwocky on 04/03/2020 - 21:16

      Axios (underdogs but awesome product, marred by poor marketing)

  • frazel on 04/03/2020 - 16:51

    How is the cert free?

    • wardog on 04/03/2020 - 21:31
      +1

      They provide a free credit to take the exam to get the certification. Mate at work confirmed with the CSA pathway.

  • gsouth82 on 04/03/2020 - 17:46

    Can anyone let me know what the time commitment for this training?

    • wardog on 04/03/2020 - 21:50

      When they do these in instructor lead training they usually run over two to three days per course, but I reckon you could smash a course in an afternoon of you already had a decent grounding in web development or similar.

  • TLZ on 04/03/2020 - 18:39

    So all I have to do is register and courses will always be free? Also, I've no idea where to start. I see more than 200 courses. Am I required to finish them all? A guide for beginners would be nice.

    • wardog on 04/03/2020 - 21:41
      +1

      No idea how long for mate, the courses usually cost A LOT of money so if it's an industry you're interested in definitely take advantage while you can.

      Starting point would be probably the ServiceNow administrator fundamentals course or possibly one of the process ones. I dunno mate, it really depends on your skill set and experience. Try that one and see how you go. :)

  • Mandalorian on 04/03/2020 - 18:43
    +1

    Can someone explain what is this about??
    Thx in advance..

    • wardog on 04/03/2020 - 21:38
      +1

      This is for free online training for a large cloud based software platform that is commonly used by major companies for managing their internal services, IT information and support tickets etc.

  • Orpheon on 04/03/2020 - 19:06

    Training is free yet the Certification Exam is almost always going to cost some out of pocket fee (around $250 for base certification such as ServiceNow Administrator Certification).

    Is there anywhere on the site that specifies certification is free?

    • wardog on 04/03/2020 - 21:33

      Nope but we confirmed at work, free training credit afterwards mate passed his exam this morning. No idea how long this will remain the case for however.

  • MondaySleeper on 04/03/2020 - 19:30
    +6

    We use this in our company ( a govt org). It's a complete sh!te. very difficult to learn for a basic user, very confusing and will make you pull your hair out. I have been in IT as sys admin, DB admin with Huge user base and application support. Trust me I have never seen such a worst product from an end user perspective. Looks like it has lot of management level reports and ITIL compliant but steers the actual users away.

    • KangaDrew on 04/03/2020 - 21:12
      +2

      Try Jira - you'll be turning back to SNOW quicksmart!

      • wardog on 04/03/2020 - 21:36
        +3

        It depends on your implementation, being a gov customer in Australia I'm betting it's a Keystone build, not a fan of those builds lol.

        The platform can be as simple or as complicated as your company configured it to be.

    • Ianwhite83 on 04/03/2020 - 23:18
      +2

      Yeh sounds like a poor implementation rather than the platform.

  • Jabberwocky on 04/03/2020 - 21:18
    -2

    Way overpriced product, needing dedicated admin & java developer.
    There are better options out there :
    Ivanti
    Cherwell
    Axios - My personal favourite.
    I have implemented 15+ yrs ITSM product (since BMC, CA, HP)

    Extremely poor value this product !

    • wardog on 04/03/2020 - 21:46
      +1

      It's designed for big business and definitely priced as such. But yes, they need dedicated teams of administrators and JavaScript developers. The platform runs on Java but no Java is used by customers. That's why there's good pay in the industry though, shortage of qualified developers and big businesses looking for staff.

      Definitely not something for smaller companies IMHO.

    • neonlight on 04/03/2020 - 22:26
      +1

      Cherwell is a piece of crap. Just use jira and confluence

    • Huntz on 04/03/2020 - 23:34

      Agree - found the newer Micro Focus SMAX to be better and did not need tons of developers

  • UncleCheapSteam on 04/03/2020 - 21:46
    +1

    I guess many ppl praising this SNOW here haven’t used it that much

    • wardog on 04/03/2020 - 21:48
      +2

      I guess you've had experience with someone's implementation? 🤣

      Have to remember, it's a platform, each company sets it up how they want it to work so you could have a very different experience to others. Defs let people know what you've experienced though!!

      • UncleCheapSteam on 04/03/2020 - 22:04

        Someone’s implementation?

        sorry have to go buy some toilet papers. See ya!

        • Kiz on 05/03/2020 - 09:53

          I've seen some great setups and some horrible ones. AusPost were able to implement quite a lot of customization back in the day, however now it's quite outdated and a lot of the features are just standard. I'd hate to support their environment!

  • aw13 on 04/03/2020 - 22:29

    Good find OP! I work in telco and there’s a very large Snow presence here and in industry. It is probably ideal for big business and hence ends up quite useful when you have lots of devs.

  • raiseyoursteaks on 05/03/2020 - 00:25

    I was part of a team that implemented servicenow for a gov client. It was really hard sourcing for the technical resources, yeap agree they are paid well but really hard to find.

  • neonlight on 05/03/2020 - 07:45

    Is it worth it to do this for beginner course at all?

  • ailee on 05/03/2020 - 14:06

    How does one know which courses are free…? Registered and logged in although I'm seeing prices for a few courses I've checked. Anyone had any luck?

    • wardog on 06/03/2020 - 12:13

      I'll have to take another look, couldn't see any that were priced the other day bit there hasn't been any information saying when that might change.

    • wardog on 06/03/2020 - 12:20

      Hey mate, make sure you're not accessing saba or something else, the ones on https://nowlearning.service-now.com/lxp#none are all showing free for me still….

      • ailee on 06/03/2020 - 13:44

        looks like I was accessing something else… found them now, thanks!

        • wardog on 08/03/2020 - 09:52

          Awesome! No worries mate. :)

  • ramboando on 05/03/2020 - 16:00

    Nice! Salesforce training is free (sort of….you need access to their knowledge articles, help portal etc. which requires a paid account I think). Would be great if they offered certification for free too!

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