Boost Porting Issues - Unable to Receive SMS/Phone Calls from Optus after Porting from Optus

Lblahs on 25/02/2020 - 12:33
Last edited 26/02/2020 - 15:03

I’m able to call and SMS all phones and receive calls and SMS from everyone except Optus.
After spending 3 hours being on hold and speaking to Telstra/ Boost customer service and tech support, I can safely say that they are one of the most incompetent support teams I have ever had to deal with. Instead of trying to help me, I’ve been told that there is a compatibility issue with my phone and I should speak to Samsung and I should go down to a Telstra store which the staff advised they can’t help Boost customers and being hung up on by Telstra.

If you ever encounter this problem you should follow these steps :

  1. Turn your phone off and on
  2. Remove your sim and place back in your phone then restart your phone
  3. Reset network settings or Reset Wi-Fi, mobile & Bluetooth in the settings page of your phone.
  4. These 3 steps will not fix the problem but Boost requires you to go through the process before they will put you through to higher levels of tech support. Dial 132200 and say mobile fault to get through to tech support from Telstra.
  5. You should advise them that there has been a porting issue and hopefully someone will get it sorted for you.

This has happened before, https://community.boost.com.au/t5/Setup-Phone-Support/Not-re… , so I’m not sure why they haven’t figured out how to help people.

This issue is still unresolved for me so if anyone has any ideas please let me know.

Update : After getting the TT1 reference number and a few days later dealing with Optus, they have resolved the issue. Good luck to others out there.

Mobile

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Comments

  • tsunamisurfer on 25/02/2020 - 12:56

    The Boost offer is very good.

    But they took about 5 days to do my port and the escalation of the delays went no where.

    The people on the phones are clueless and just tell you to wait when your case doesn't go anywhere.

    • blahs on 25/02/2020 - 13:32

      The port went fine for me. It was just the fact I couldn't receive phone calls and SMS specifically from other Optus users. Update : I have a reference number that starts with TT1-, which I believe is a step in the right direction. So I think if you can get a TT1- reference number hopefully you can get to a resolution.

  • anonymoos on 26/02/2020 - 00:22

    I'm having the same issue I think. But I can receive calls from optus mobiles if I am connected to WiFi, if I'm not connected to Wifi the call just comes through as a missed call and the caller gets an "Optus advises this number has been disconnected" message. Have you tried with/without wifi?

    • blahs on 26/02/2020 - 00:35

      Hey, I tried with and without wifi and both failed.

  • blahs on 28/02/2020 - 15:55

    This is now resolved and confirmed porting issues that requires higher levels of tech support.

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