Hi,
I purchased an electrical item online that was faulty. I returned the item to the brick and mortar store for a refund. I've noticed that it was refunded less the initial postage. Should I have have the full amount paid refunded?
It was shaver shop.
Their online support is non existent. Calling them they were unsure and referred me to ask the store.. when I said I was bought online they hung up LOL.
You dont get petrol money there and back either with a regular return
Actually, you can claim this. This is provided under the CCA 2010 (s 259). Good luck pressing this issue. It's generally not worth it for $10.
Cheers you are right
Usually Shaver Shop offer free postage on $100+ orders.
It always comes to 99.90..
No. Quit being so cheap.
You should have asked for the full refund at the store. Too late now, unless you used PayPal.
Yes
Update for anyone who may search for something similar in the future. Called the customer support line again, explained, got full refund. Can confirm you're entitled to the full amount back!
Technically yes, but this is easier said than done. Generally the postage cost is worth less than your time on the phone/in person is worth to try and recover.