Refund a Flight to a Cancelled Debit Card

KappaPasterino on 24/01/2020 - 21:07
Last edited 24/01/2020 - 21:07

Hi there,

I am in an interesting situation right now and would like some help with it.

I've recently purchased a return flight with JAL using a Westpac Debit card, but unfortunately several weeks later I've lost my Debit card and had to get a new one issued.

The tricky situation is that due to personal reasons, I need to will need to cancel my flight but I'm not sure whether I will be issued the refund since my Debit Cards number has changed.

I've called up both the bank and the airline numerous times and I'm still getting mixed answers as:

  1. The airline can only issue a refund on the original debit card.
  2. I've had mixed answers from different people in bank. One said that it should be refunded without an issue since its linked to my account. Another advised that I get the Airline to issue a refund using my NEW debit card number or via my BSB and ACC num.

I would appreciate if someone give their own word on this.

Cheers

Financial

Comments

  • Hybroid on 24/01/2020 - 21:12
    +8

    One said that it should be refunded without an issue since its linked to my account.

    This is correct. Won't be a problem, had it done before.

    • KappaPasterino on 24/01/2020 - 21:14

      Hi can there,

      Can I clarify that this was specifically a debit card refund, and it was for a flight?

      • Hybroid on 24/01/2020 - 21:16
        +3

        I've only ever had debit cards and never used a credit card. The cards are linked to your account and bank will be able to map the payment to your account perfectly fine.

        • donga100 on 25/01/2020 - 00:42
          +2

          I can also confirm this. I used to manage ticketing/customer service departments for an airline until recently.

          • Agarwal on 25/01/2020 - 01:13
            +3

            @donga100: I can also also confirm this, I used to work in a Credit Union and even refunds to an entire account that was closed came through.

        • ihbh on 25/01/2020 - 08:16

          I've only ever had debit cards and never used a credit card

          Curious as to why?

          • xoom on 25/01/2020 - 09:04
            +1

            @ihbh: I never had a credit card ever.

            For me. Never needed a credit card. If I need something I save up for it.

            • GangGang on 25/01/2020 - 09:20
              +1

              @xoom: Most ozbargainers use credit cards for the bonus points and Cashback benefits. I have been on countless holidays, hotels, activities because of it. Even purchased a few items from the store.

              Spend $3,000 and receive an X amount of points. You don't go out of your way to spend it, you just pay your bills, etc cand it's done.

          • Hybroid on 25/01/2020 - 13:32
            +1

            @ihbh: Never needed a credit card and always lived within my means on debit. The whole points collecting stuff is too much hassle and not worthwhile for me.

  • Meeb on 24/01/2020 - 21:47
    +4

    Each card number is unique, your old one is still linked to your actual account so it will work just fine.

  • thatonethere on 25/01/2020 - 20:14

    Ive had this a few times. Twice it went eventually to my new card. For an old Amex they sent me a cheque.

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