Capped Price Servicing Interval Period Change

• 

  k-rokfm on 21/01/2020 - 11:18

  -1

  You knew the deal when you bought the car. Yes they have changed it now, but you looked at it then and were ok with the intervals as they were

  • 

    Drogo on 21/01/2020 - 11:24

    I knew the deal yes. Was I happy with it, no, given most other manufactures were doing 12month periods.

    • 

      k-rokfm on 21/01/2020 - 11:26

      but you still bought the car?

      • 

        Drogo on 21/01/2020 - 11:33

        Yes. My choices were limited given the amount of money I had and features I required.

      • 

        tomsco on 21/01/2020 - 11:36

        There's more to like about a car than just servicing intervals.

        • 

          k-rokfm on 21/01/2020 - 11:55

          @tomsco: buts its also a consideration that OP made when he chose to buy the car. If he wanted a car with longer intervals, there are plenty on the market

• 

  netjock on 21/01/2020 - 11:36

  Capped price means a published price list of maximum you would be paying for each service (time / odo)?

  Prepaid servicing means you paid up front for those time / odo?

  If you got capped and they change it to twice as long you still save half?

  • 

    Drogo on 21/01/2020 - 11:45

    I have capped price. Looking at the schedule every 6months they change the oil. The minor service is basically just an oil change so that has been removed from the new service schedule. It looks like this has close to halved the total service cost

    • 

      netjock on 21/01/2020 - 11:46

      So they changed to longer intervals and you're saving money? Yet unhappy?

      • 

        Drogo on 21/01/2020 - 11:49

        Sorry I may have mistyped. Yes they changed to longer service intervals but only on cars purchased 6 months after I purchased mine. I'm assuming mechanically they are still the same of course.

        • 

          netjock on 21/01/2020 - 12:18

          @Drogo: Just call them up. If the car hasn't changed they should just give you a letter in writing so you keep your warranty if you are worried.

• 

  Euphemistic on 21/01/2020 - 11:40

  What did Suzuki have to say?

  • 

    Drogo on 21/01/2020 - 11:46

    Haven't called them yet. Was just wondering if anyone called them about a similar issue and what was said.

• 

  JimmyF on 21/01/2020 - 12:04

  +1

  Has anyone ever rang suzuki or similar to complain about this kind of behaviour?

  Different model, different rules/timing. There is nothing to complain about.

  • 

    Drogo on 21/01/2020 - 12:29

    It's not a different model though. Same car, same year. It's just a timing of purchase thing

    • 

      JimmyF on 21/01/2020 - 13:14

      It's not a different model though

      Yeah nah, you have a MY19 version.

      Do you know what released on 1 Oct 19? Oh yes the MY20 model.

      When did this change happen? Oh 1 Oct 19 for the MY20 model….. So yes its a different model, different rules/timing.

• 

  Gronk on 21/01/2020 - 12:51

  This sort if thing isn't uncommon, Toyota did it a few years back when they changed the Aurion from a 9mth schedule to a 12mth schedule. I doubt you'll have much luck with the manufacturer because they'll essentially have to make an exception just for your vehicle to be correctly identified as having the 'new' service schedule at the dealership.

  You also don't have to service at the dealer to maintain your warranty, you just need to be able to prove that you've had it serviced on time as per the owner's handbook and have used genuine parts.

  • 

    Drogo on 21/01/2020 - 13:12

    Thanks for the feedback. Yeah I was aware of not needing to take it to the dealer and after the last issues I had with the dealer mechanic I might start looking elsewhere.

    • 

      JimmyF on 21/01/2020 - 13:15

      Well if you don't go to a 'dealer' you won't get capped priced servicing.

      • 

        Drogo on 21/01/2020 - 13:17

        The dealer just charges the cap price anyway. Independents might charge less to be competitive.

  • 

    JimmyF on 21/01/2020 - 13:16

    I doubt you'll have much luck with the manufacturer because they'll essentially have to make an exception just for your vehicle to be correctly identified as having the 'new' service schedule at the dealership.

    The change applies to the MY20 models, the OP has the M19 model. They are 'different' model of car in the eye of the maker.

    All MY19 models have the same schedule as the OP

    Toyota did it a few years back when they changed the Aurion from a 9mth schedule to a 12mth schedule

    Yeah I've got one of these 15k or 9mth schedules, but its of warranty, so I ignore the time and just go on distance, which is about 11 months anyhow :)

    • 

      Drogo on 21/01/2020 - 13:33

      Yeah I've got one of these 15k or 9mth schedules, but its of warranty, so I ignore the time and just go on distance, which is about 11 months anyhow :)

      So does that void your warranty?

    • 

      Gronk on 21/01/2020 - 13:59

      Well if you don't go to a 'dealer' you won't get capped priced servicing.

      This is true, but independents generally charge significantly less for labour so in most cases you'll still come out in front financially.

      It's also worth noting that a capped / fixed price structure doesn't guarantee a discount from retail, some apply a markup ;)

      • 

        JimmyF on 21/01/2020 - 14:57

        It's also worth noting that a capped / fixed price structure doesn't guarantee a discount from retail, some apply a markup ;)

        Marked up? The capped / fixed price services are well documented up front before you buy the car. If you don't like the prices, don't buy the car :)

        • 

          Gronk on 21/01/2020 - 15:07

          +1

          @JimmyF:

          Marked up?

          Yeah, we're talking before the price is advertised though so the average punter wouldn't know if they were paying more or less than the 'true' cost.

        • 

          Drogo on 21/01/2020 - 15:50

          @JimmyF: They are well documented yes. And I do believe the price is marked up a bit. It's the same markup they charge you for window tint if you get it through the dealer. The dealer isn't making their money off the car sale alone ;)
          As has been stated before, there is more to a car purchase than the service interval and cost.

          • 

            JimmyF on 21/01/2020 - 18:43

            @Drogo:

            And I do believe the price is marked up a bit

            Yeah Toyota really marked up those capped price service prices didn't they. I mean $140 for a Corolla, Corolla Hybrid, Prius, Prius C, Prius V, Yaris capped service is outrageous, and $195 for the Camry, Camry Hybrid3, C-HR, also way over the top.

            How do they sleep at night.

• 

  spackbace on 21/01/2020 - 14:52

  Your car comes with a 3yr warranty, which becomes 5yrs if you maintain the CPS. Up to you what you want to do.

  How would you feel if it became more expensive, while you still got to pay less?

  The LC200 CPS just went up in price, same intervals.

  • 

    Drogo on 21/01/2020 - 15:55

    I'd be pretty annoyed to be honest. It's not really capped price at that point is it. Just more marketing spin

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  brad1-8tsi on 21/01/2020 - 17:50

  You don't have to go to the dealer to maintain warranty.

  You do have to abide by the service schedule.

  Unless you are doing ridiculously low miles or only intend to keep the car a few years then the 6 month interval will be better for the engine in the long run.