Amazon Customer Service Insanely Good

witsa on 16/01/2020 - 23:48

I bought a pair of these Soundpeats earphones from Amazon.

They stopped being able to charge - which is a shame cause they were quite good for a fraction of the price of Airpods.

Anyway, I only had them for about 6 months so I messaged Amazon told them the problem.

The guy immediately said "Oh, then I'll issue you a refund. You don't have to return it".

I said thanks and that was the end of the chat and he said the money would be back in my account in a few days.

Not sure if maybe the headphones were known to be faulty or something but yeah, quickest return ever.

General Discussion

Related Stores

Amazon AU
Amazon AU
Marketplace

Comments

  • Sinful on 17/01/2020 - 04:30
    +1

    I had a problem with Freight shipping companies not doing their job.
    I had to contact amazon them twice but it arrived the following day after the second complaint.
    Yea, I have had nothing but positive experiences with Amazon.

  • Mechz on 17/01/2020 - 05:48
    +5

    It costs them less to refund most items than it would to have it shipped back, inspected, stored and then returned to the supplier. I'd guess 95% of the time they do this the customer is back looking for a replacement on Amazon within 5 minutes.

  • dimitryp on 17/01/2020 - 09:09
    +1

    ive had the same thing with Kogan twice as well, sent me a new item without asking for the old one back

  • Skramit on 17/01/2020 - 09:28
    +1

    Ive also had amazing customer service from Amazon when I bought an SSD from one of their marketplace sellers that never arrived they gave me a voucher and so I could re-buy it from Amazon at a reduced price.

    Fantastic!

    It's easy to have great customer service when you're making $100 billion dollar profit annually.

  • madreece on 17/01/2020 - 09:43
    +1

    Never had anything but fantastic service from them. It has led to them being my default seller, so it works.

  • Stalker on 17/01/2020 - 10:00

    I've just had a similar experience with a pair of Bose QuietComfort QCII's. They stopped charging after 11 months (1 month shy of warranty) and after a few very brief lines of text via the online chat, I had a free prepaid shipping label in my inbox to send back to dodgy set and was told a new set were on their way. These turned up 5 business days later and all is right with the world again! :)

    Big ups to Amazon!

  • mbck on 17/01/2020 - 13:25

    Does amazon then charge it to the supplier? Hpw does it work?

Login or Join to leave a comment
Login Join