After not travelling much domestically in recent years I made a couple of Jetstar bokings in the last month, and heard them say over a dozen times, while waiting on the phone, that "if you find a cheaper internet price … call us and we'll beat it by 10%".
On this basis I made a booking on Thursday, for 21 September Melbourne-Brisbane return for 3 people. Yesterday I found that Tiger were 30% cheaper, same day, same time, same route, same class etc. I called Jetstar and they said, we have your money, you didn't tell us before you booked it (online), too bad. No match (let alone -10%). Not even the decency of a refund. If I hadn't paid so early, and just held the booking, I would have been ok!
Jetstar broadcast the "guarantee" - literally - hundreds of thousands of time each week with NO mention of having to find the price match before booking.
The constantly broadcast guarantee is different to the small print in your booking, I'm now told. Since when should this be acceptable?
the answer is no. because if you follow their instruction and if your situation match with their term and condition, no reason they refuse your price beat.
Read the below statement many times, and try to understand the meaning of below statement.
"If you find a published internet airfare on another airline that is lower than the lowest available comparable Jetstar fare on Jetstar.com, call us to book with Jetstar and we will beat the other airline’s fare by 10% "
http://www.jetstar.com/au/en/what-we-offer/our-guarantees/pr…
If you find a published internet airfare on another airline that is lower than the lowest available comparable Jetstar fare on Jetstar.com, call us to book with Jetstar and we will beat the other airline’s fare by 10% (provided we can verify the lower fare when you call to book). The comparable fare must be for a one way direct flight on the same route at a comparable time.
Comparing a competitor’s price that does not include a checked baggage allowance or includes less than 20kg:
If the competitor’s total price is lower, book on Jetstar without checked-in baggage. Compare the competitor’s total price to a Jetstar Starter fare without checked-in baggage.
Comparing a competitor’s total price that includes 20kg checked baggage allowance (or more):
If the competitor’s total price is lower, book on Jetstar with 20kg checked-in baggage. If the competitor’s total price includes at least 20kg checked baggage allowance, this is comparable to the total price of Jetstar’s Starter fare with added 20kg checked baggage allowance.
Baggage allowance will be used for the comparison.
Another airline’s fare which has less than 20kg checked baggage allowance or excludes checked baggage allowance is comparable to the price of Jetstar’s Starter fare (with no bundle) and a fare which includes at least 20kg checked baggage allowance is comparable to the total price of Jetstar’s Starter fare (with no bundle) with added 20kg checked baggage allowance.