Electricity Bill - Calculation Confusion

I moved into a new place about 6 weeks after the old tenants vacated, and just received a letter from Energy Australia telling me I have 7 days from the date of the letter to change the electricity into my name. The date of the letter was exactly 7 days prior to the date I got it, but I rang them and wangled a couple of days lee-way to sort it out.

Woman on the phone seemed unwilling or unable to answer the question of how they calculate what I owe given they haven't read the meter since the old tenants took themselves off the account. Presumably they will come and read the meter now and subtract the KWh that were from the last read, but then what? Without a time machine they can't go back and get the meter reading from the day I moved in.

Besides flipping the lights on for inspections the place was renovated between tenancies, which I imagine used up a decent chunk of the juice.

How do they calculate the bill?

If there was a month from between the old tenancy and the date on my lease, and a 2nd month to when I get put on the account, do they simply charge 1/2 of the total? Also, if I want to sign up with a dif company, do I have to first make an account with the old one and then transfer? What if I just call the new guys directly?

Comments

  • +3

    Unless you signed up with Energy Australia, you're not obligated to pay them anything.

    And if you haven't signed up with them yet, don't. You can find other electricity retailers with better rates.

    In this case, you should've just ignored Energy Australia (was their letter "To the Tenant"?). Now, I imagine they have your name and might create more trouble.

    • Yes the letter was generically addressed; "To the tenant."

      They did get my details. Kinda wish I'd posted here before calling them now.

    • "You can find other electricity retailers with better rates."

      Really?

      When I did my Googling earlier it seemed like EAus was best, at least for my state (NSW). Based on this:

      https://www.choice.com.au/shopping/shopping-for-services/uti…

      Without getting flagged for going off-topic, would you have any quick suggestions given it's just me in a one bedder (hence presumably low usage)?

      • As an alternative, look at Tango Energy. Found them to be cheapest in my area, but I don’t believe they show up on comparison sites.

  • The supplier calculates the bill by reference to a day rate and a pro-rata'd per kwh charge based upon start/end readings and # of days.
    Are you the tenant or owner?

    • OP is new tenant, inferring from this:

      …between the old tenancy and the date on my lease

      • Doh missed that - thanks.

        • Yup. Solo renter of an apartment.

    • ..So in my 2 month scenario in the OP, (ie 1 month from prev tenant I enter, a 2nd month later I contact EAus) they would charge me 50% of what's on the meter?

  • Is it a basic or a smart meter?

    • I can't even see it as it's under lock and key in a cupboard in a common area of the apartment block. I asked neighbours and apparently the strata are the ones with the keys… and maybe the owners. I can't recall that part. Think I was speaking with another renter and she said she had no key.

      Was thinking it would be smart to figure out my usage by over a couple of days and looking for deals based on that.

      Edit: the building is pretty old, so I'd say it's probably not a smart meter. Are they some newer things that can have numbers read remotely?

      • Smart meters take readings every 30 minutes.

        So if it's not a smart meter, how does the EA worker access it for readings?

        • I honestly don't know. My guess would have been that they either have some universal key unlocker like those TSA ones for luggage, or just are in possession of a key for the building meter box. Or I suppose they could acquire one from the strata and do everyone's readings at once (the ones with EA).

          If it's a Smart Meter you'd have thought the customer service person would've just said that when I was repeatedly asking (in slightly re-phrased ways until I gave up in frustration) how they would know what the meter read the day I moved in.

          • @CrankyCarrot: Have you sign-up with EA? If not, find another provider.

            • @[Deactivated]: Someone up top said the same, but the Choice website said they're best value in NSW.

              Not true?

              https://www.choice.com.au/shopping/shopping-for-services/uti…

              • @CrankyCarrot: Not sure if EA is the cheapest in your area. When you switch provider, a representative from the old energy company must come out and inspect the meter themselves so that the last meter reading is sighted and not a guess-estimate.

            • +1

              @[Deactivated]: It is always wise to take a photo of your meter on the day you move in and to submit it to your energy provider. They should adjust your readings accordingly. You will need to request access from strata or your RE.

              Submit the meter reading here.

              Edit: How to submit my own meter reading with an example here? I think in your case if you take the photo tomorrow and one on the day you receive your bill , they will calculate your daily average and bill you that amount.

        • +1

          how does the EA worker access it for readings?

          EA doesn't. No retailer does. The distributor does the readings. They are then provided to the retailer.

          • @Typical16-bitEnjoyer: Thank you. I knew it didn't sound right but someone does come over to read the dumb meter, right? How does that person access it in Op's case?

            Nvm, saw you comment below.

            • +1

              @[Deactivated]: It's an apartment and it's in NSW. It's very likely a smart meter or an embedded network (which is a different kettle of fish)

              A random never gains access. Someone could easily cripple a building if they did. You go through the regular steps and request a read. Simples.

              • @Typical16-bitEnjoyer: "Someone could easily cripple a building if they did."

                How? All the fuse boxes are separate, outside each unit and accessible to anybody already.

  • That’s the problem with a lot of apartments under strata management, fixed contracts with electrical companies setup by management and govt comparison sites are not an option.

    Enjoy whatever rate they are ripping you of Thrifty .

    • Arrgh, no. I hate being ripped off.

      I was surprised by how the Electricity co. and the real estate agent seemed to have absolutely nothing to do with each other. To the point where the RE agents couldn't answer any of the questions I posed here. As I said it's my first time in this situation so I just figured it's the norm.

  • +1

    If there was a month from between the old tenancy and the date on my lease, and a 2nd month to when I get put on the account,

    You waited/ plan on waiting a month before you get your name on the account? Why? In that case, I wouldn't be surprised if they bill you for the 2 months and then you have to dispute it somehow. Most people organise their electricity ( and gas ) before they move in.

  • +3

    Read Part 2 Division 9 and this

    "Even if you move into a new property and start using electricity and gas without contacting any retailer, you will automatically have a 'deemed arrangement' with the retailer currently responsible for the energy supply at that property. If you are in this situation, you are required to contact a retailer and enter into a new contract as soon as possible. You will be responsible for paying for any energy used at your property."

    I posted in further depth here but from a Landlord point of view.

  • Well, I called them and straightened it all out. They've sent through a bill and I have to email a pic of my lease with move-in date to have it amended. Still not 100% clear on how they will get the final tally.

    Out of curiosity, anyone know what would have happened if I'd just "re-energised" with another company and blown off Energy Australia?

    Spoke to Tango (who don't service NSW, where I am) yet, and they said that the power would be disconnected one day from about 7am and then re-connected later the same day.

    Could you get blacklisted with a power company? There was a link to info on the implied contract/deemed agreement earlier in the thread, but would they really bother chasing Joe Citizen for a few hundy? What are the likely real world ramifications?

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