Hi guys, so I got this bundle from Microsoft.com during black friday
Xbox One X Bundle + Free Additional Controller + Free Digital Game (AU $479.00) & Others @ Microsoft Store (Black Friday Deals) https://www.ozbargain.com.au/node/499986
but the kids would rather have Nintendo so we never opened the boxes at Christmas and I logged a return request with Microsoft Store.
Anyway I've got a return label from Microsoft (after lots of runaround) but they only sent a label which says 1 of 1 and the courier sheet says 1 item. I received the console in one box and the spare controller in a separate box and the labels on the boxes when I received them say 1 of 2 and 2 of 2 with the packing slip listing 2 items.
On the phone and on email, the store reps say I can use the same label for both items but I'm worried that even if the courier accepts both with the same label, there's no way to track that both get back to Microsoft. Every time I ask Microsoft again they keep giving me the same answer but I know they won't refund me if both items don't get delivered back to them.
What should I do? Should I try getting a bigger box for both items to fit into? (the console box is already bigger than the dimensions on the courier sheet and I should be able to send everything exactly like I received it)
Thanks for reading
Yes.
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