Need Suggestion Regarding an Issue with 7 Eleven App

Lsaminn on 12/01/2020 - 15:27
Last edited 12/01/2020 - 15:28

I was trying to lock in fuel price in the 7 eleven app for the first time however, after loading the money into the account / the top up .. the app didn't lock in and rather gave me an error message . Called the service and they said they cant honor as they said i might have waited at the lock in screens for longer times. I tried to explain that this was the first time and took me nearly 10 min to get card , enter the details and top up . Also asked why didn't it kick me out in the first place and allow me to top up when I was there for a longer period as per their say , but they just apologized as usual. If the lock in error would have been displayed even before the top up was requested , I wouldn’t have even proceeded. Have sent them an email with the screenshot as well. So is there something that can be done to get this work anyway or just ignore as it is waste of time bothering / arguing with these guys?

Automotive

Related Stores

7-Eleven
7-Eleven

closed Comments

  • MS Paint on 12/01/2020 - 15:38
    +1

    took me nearly 10 min to get card , enter the details and top up .

    How long is your credit card number?

    • saminn on 12/01/2020 - 15:50
      -6

      mate thanks for your sarcasm.. please ignore my ignorance that I have people like you as well in ozb who try to do a mockery, rather than a help … anyways what i meant was .. to find my CC from my wallet which was lying somewhere .Normally I use my wallet in iPhone rather than remembering the whole 16 digit number as i am not a genius like you..

      • MS Paint on 12/01/2020 - 15:59
        +1

        who try to do a mockery, rather than a help …

        Didn't see you saving this guy from misery
        https://www.ozbargain.com.au/node/512127

        And my sarcasm was backing up 7-11 helpline. It probably failed due to timing out issue.

      • [Deactivated] on 12/01/2020 - 16:07

        Try not to be so precious.
        Have you tried uninstalling and reinstalling the application?

        • saminn on 12/01/2020 - 16:09

          yeah have done that ..

          • [Deactivated] on 12/01/2020 - 16:20
            +1

            @saminn: I would suggest moving on. In all respect you're only going to save a few $$s. Enjoy your sunday.

  • Donaldhump on 12/01/2020 - 16:20

    How much did you lose
    If < $20 move on, enjoy your weekend

    • saminn on 12/01/2020 - 16:29
      -2

      true that … looks like not worthy discussion with 7 eleven CS as it is wasting time .. thank you ..

  • Okayy on 12/01/2020 - 16:42
    -2

    go to StarMart and request them to enter this code 35776 and you will save 15c per litre, if you “request” they will help!

    • capslock janitor on 12/01/2020 - 21:39

      what how is this possible

      • Okayy on 12/01/2020 - 22:21

        its like a code they enter to their POS when their BIG ALBERT MACHINE doesn't work! and it gives 15cpl.

        • capslock janitor on 12/01/2020 - 22:30

          BIG ALBERT MACHINE

          i'm not sure if you're serious or not.. and why would they do any favours in entering such a high disc code ?

          • Okayy on 12/01/2020 - 23:19

            @capslock janitor: Commbank Machine, they do if your nice, had redeem such discount couple of time in Alexandria star mart

  • Sage on 12/01/2020 - 20:12

    Huh, what's the problem?
    Just try again.
    By the way, your posts would be much easier to read if you use linebreaks.

    I don't know about OP's phone, but mine either asks to scan the debit/credit card using the camera or it automatically fills it in because I have it saved.
    You shouldn't have to type of the whole thing manually.

  • capslock janitor on 12/01/2020 - 21:39

    You mean the fuel price expired during you trying to lock?

  • Moderatormoocher on 13/01/2020 - 08:49

    Thread closed as requested by OP.

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