PSA: Screenshot Every Single Flybuys Offer Activation

jimbobaus on 07/01/2020 - 13:41
Last edited 07/01/2020 - 13:57

I have been fighting FlyBuys for 4 months over a 10X points offer from First Choice
We activated the offer and the standard points were added but the bonus 9 points per dollar were never added.

after months of backwards and forwards they claim the activation was never done, even though i specifically remember activating the offer and in fact i was with a friend at the time and he remembers me activating it and seeing it on my computer when i did. (it was my wedding day, which is why i remember so vividly, in fact we chose the retailer we did due to the points offer)

Today, flybuys have told me that the only way to get the points is to provide a screen shot of the offer being activated.
i cant even check my expired offers in the App/website as they delete them after 2 or so weeks once expired.

So if you have an offer that you activate that is quite big (mine equates to around 8000 points all up)
screen shot it so there is no dispute if they do not give you the points.

their call centre is useless, but that is a rant for another day.

Oh: i got the points in the end, took a supervisor and refusal to hang up until i got the points for it to happen

Food & Grocery Reward Points

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Comments

  • payless69 on 07/01/2020 - 13:56
    +1

    A bit like coles fuel discounts. Fine print says participating stations. So we went thru all the rig moral confirmed the station was in but at the end they changed their mind.
    Never again entered one of their fuel stations. Flybuys call centre? We know we have issues, try for more luck next time.

  • John Kimble on 07/01/2020 - 14:07

    Only ever had good experiences with their call centre, so YMMV.

    • markathome on 07/01/2020 - 14:41

      I've not had a good experience with their call centre. I actually stopped using FlyBuys for a while solely on the basis of my experience with their call centre.

  • Samsungnote10 on 07/01/2020 - 14:24

    Youre lucky you got your points.

    Try that with qantas,

    After speaking to 3 supervisors.in the marketing team, they xouldnt even find a offer 3 months prior,
    And this was followed by "ive never heard that offer"

  • ihbh on 07/01/2020 - 16:02

    Oh: i got the points in the end

    Was it worth it, or the principle was more important?

    • jimbobaus on 13/01/2020 - 01:03

      Was worth it
      I spent over $800 on alcohol and chose the shop based on the 10X points offer
      If that offer had not of existed i would of gone somewhere else most likley

  • pistachio1 on 07/01/2020 - 16:51
    +2

    I've only had to call them once and it went really well. I forgot to scan my flybuys card and I was something like week 3 of a "spend $X for 4 weeks and get 10,000 bonus points" promotion. I told them I had my receipt and told them the shopping total and that added it to my account so I could get the bonus points, no questions asked.

  • scanuck on 12/01/2020 - 18:18

    I constantly miss things from them - figured it was just me!

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